Practice Manager - Signal Mountain, Full-Time

About the role

The Practice Manager - Operations I is responsible for the day-to-day operations of one or more medical practices, overseeing practices with fewer than five physicians generating less than $2.5 million in total charges annually. The manager ensures a safe, efficient, cost-effective, and high-quality patient care environment while recruiting, hiring, and training clinical and clerical staff. Supervision and evaluation of clinical staff are shared with physicians and Erlanger nursing leadership.

This role involves a team-based approach to care, coordinating patient care, supporting self-management and behavior change, and managing the practice’s patient population. The manager participates in quality improvement processes and performance evaluations.

Responsibilities

• Oversee daily operations, including registration, cash collection, charge preparation, medical record documentation, referrals/authorizations, and insurance/coding processes.
• Hire, terminate, and conduct annual competencies and disciplinary processes for staff.
• Promote teamwork and ensure smooth daily operations while maintaining superior customer service.
• Develop capital and operational budgets in collaboration with the Director and monitor monthly variances.
• Maintain and reconcile petty cash, accounts payable, and timekeeping.
• Support general practice operations as directed by the Director and physicians.
• Maintain standards set by TJC/DNV and coordinate quality improvement initiatives.
• Ensure compliance with CAP (College of American Pathologists) and CLIA (Clinical Laboratory Improvement Amendment) certifications, if applicable.
• Analyze clinical and financial statistics, oversee billing and collections, and optimize patient flow.
• Facilitate open communication, professional excellence, and superb customer service.
• Act as a role model, holding staff accountable for efficient and effective operations.

Requirements

• Bachelor’s degree in Business or a related field, or equivalent management/work experience.
• Minimum 3–5 years of experience in business management, with a strong financial, systems, and marketing background.
• Working knowledge of physician office practices, managed care operations, and the insurance industry.
• Advanced PC skills, including proficiency in Microsoft Office (Word, Excel).

Skills

• Excellent organizational, communication, and interpersonal skills (verbal and written).
• Ability to work in a time-sensitive environment and handle confidential information.
• Strong time management, multitasking, and project execution skills.
• Change management skills and a results-driven mindset.
• Understanding of financial analysis, strategic planning, operations, human resource management, and information systems.
• Detail-oriented with strong analytical and problem-solving abilities.
• Ability to motivate, develop, and mentor staff using open communication.
• Leadership skills to support hospital vision, mission, and strategic initiatives while holding staff accountable.
• Ability to engage, inspire, and influence others.
• Works independently with minimal supervision.
• Demonstrates superior leadership and promotes a culture of excellent customer service.
• Ability to collect, analyze, and apply data; prepare and present reports with recommendations.
• Strategic thinking and decision-making abilities.

Location: Physician Practices, Chattanooga, TN