Practice Manager - Midtown & Buckhead

Job Type: Full-time

Description

Practice Manager over two primary care offices in Atlanta. Responsible for the daily operation and maintenance of small to medium-sized clinic practices, typically consisting of 4‑7 physicians. This role includes supervising staff, ongoing rounding within practice, implementing cost control measures, monitoring and ensuring adherence to patient care quality standards, resolving issues, and performing all duties necessary for the efficient and effective operation of the clinic. The position involves directing, supervising, and coordinating staff and activities to ensure high‑quality patient service and ensuring staff compliance with legal and regulatory standards and clinic adherence to established policies and procedures.

Responsibilities

• Oversight of the planning, organization and direction of clinic operations.
• On‑site presence during operational hours; direct leadership role critical to operational success.
• Provides supervision, development, mentoring, evaluation and management of clinic supervisory staff.
• Monitors compliance of all clinic metrics (Customer Service, Membership, Retention, etc.).
• Assists in the preparation, implementation and adherence to clinic budgets.
• Ensures the region is well promoted and properly represented through marketing and community relations.
• Provides continual process improvement for all clinic processes and services.
• Supervises assigned personnel to ensure quality patient care, including required forms and procedures.
• Monitors clinic workflow and schedule to ensure productivity standards are met.
• Administers clinic policies and procedures consistently and timely.
• Evaluates performance and recommends merit increases, promotions, and disciplinary actions; assists in interviews, trains, and orients staff.
• Ensures office space, supplies, and assistance are provided and maintained appropriately for medical staff and patient care.
• Works with senior management to ensure effective operations and relationships.
• Attends required meetings and participates in committees as requested.
• Ensures personnel forms and records are kept updated and submitted to other departments promptly.
• Prepares offices for new and incoming providers, ensuring they are ready and equipped.
• Collects clinic performance and quality metrics and produces reports for management.
• Orders office and medical supplies and maintains sufficient inventory at all times.
• Assists in budget preparation and adherence.
• Performs all other related duties as assigned.

Requirements

• Associate's Degree required; Bachelor’s Degree preferred, or a minimum of 3 years of demonstrated management experience in a healthcare setting.
• Familiarity with fiscal and human resource management practices.
• Knowledge of health‑care administration principles, including managed care, insurance claims processes, and medical terminology.
• Skill in gathering, analyzing, and interpreting information.
• Proficiency with computer systems, programs, and applications.
• Ability to apply principles to solve everyday problems in a variety of situations.
• Knowledge of fiscal management and human resource management techniques.
• Knowledge of office management techniques and practices.
• Strong written and verbal communication skills.
• Ability to exercise initiative, problem solving, and decision‑making.
• Ability to establish priorities and coordinate work activities.
• Good communication and customer service skills.

Preferred Qualifications

• Five or more years of clinical supervisory experience.
• Bilingual (English/Spanish) fluency preferred.

Physical and Mental Requirements

• Ability to lift up to 50 pounds.
• Ability to push or pull heavy objects using up to 50 pounds of force.
• Ability to sit for extended periods of time.
• Ability to stand for extended periods of time.
• Ability to use fine motor skills to operate office equipment and/or machinery.
• Ability to receive and comprehend instructions verbally and/or in writing.
• Ability to use logical reasoning for simple and complex problem solving.
• Ability to travel to multiple locations to support business needs as required.

Classification

FLSA Classification: Exempt