Practice Manager - Managed Services

Baker Tilly is a leading advisory, tax and assurance firm with a global network spanning major U.S. regions and international financial centers. The firm operates through an alternative practice structure, providing professional services in accordance with the AICPA Code of Professional Conduct and applicable regulations. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, employing 43,000 professionals.

Responsibilities

• Operational Enablement & Process Optimization: Support the operationalization of processes, tools, and operating models; coordinate execution of operational initiatives; identify gaps and opportunities for efficiency; serve as point of coordination for operational escalations across the engagement lifecycle; ensure adherence to internal controls, policies, and documentation requirements; assist with implementation, adoption, and change enablement of new processes and technologies.
• Strategic Projects & Change Management: Support implementation of strategic initiatives, system implementations, and process transitions; translate strategic priorities into operational action plans; coordinate and cascade communications to promote alignment and engagement; collaborate with Finance, Resource Management, Talent Management, Enterprise Technology, Legal, and Client Operations; support business meetings, operational reviews, and leadership planning; develop presentation materials, reporting, and communications aligned to business strategy.
• Financial & Business Operations Support: Partner with Finance to interpret firmwide dashboards and reporting; review operational performance indicators (chargeable hours, utilization, overtime, profitability, travel, expenses); monitor project quality and compliance (AR, WIP, documentation, contracting); support expense management for employees, subcontractors, vendors, software, and subscriptions; respond to operational and financial risks through analysis and issue resolution; consolidate operational insights for leadership decision‑making.
• Resource Management, Recruiting & Team Support: Partner with Resource Management and leadership to align staffing and operational readiness; review pipeline reporting to identify staffing constraints and risks; support recruiting priorities based on business strategy and growth projections; coordinate onboarding for new hires, campus hires, and acquisition‑related hires; assist with integration and stabilization of newly integrated teams; maintain awareness of team member skills and career goals; support training, onboarding, and continuing professional education initiatives.

Requirements

• Bachelor’s degree in Accounting, Finance, Business Administration, Management, or a related field preferred; alternatively, 9 years of relevant experience in lieu of a degree.
• Minimum of 5 years of operations or practice management experience.
• At least 2 years of experience within a professional services or consulting environment (preferred).
• Demonstrated analytical, organizational, problem‑solving, project management, and change management skills.
• Strong written and verbal communication abilities; capable of collaborating across multiple teams and leadership levels.
• Ability to manage multiple priorities and operational initiatives in a fast‑paced, deadline‑driven environment.
• Proven ability to drive accountability, operational execution, and continuous improvement initiatives.
• Strong interpersonal skills with a track record of building collaborative relationships.
• Experience interpreting operational and financial reporting to support business decisions and planning.
• Self‑starter with sound judgment; able to work independently when needed.
• Professionalism, integrity, and discretion in handling confidential and sensitive information.
• Technical proficiency with Microsoft Office Suite (Excel, PowerPoint, Word) and reporting platforms such as Power BI.
• Willingness to work 45 or more hours per week as needed.
• Ability to travel up to 15 % of the time.

Pay

The national pay range for this position is $92,000 – $186,000. Actual compensation is influenced by factors such as skills, experience, qualifications, certifications, work arrangements, and geographic location. Baker Tilly offers a comprehensive compensation and benefits package to eligible employees.