Practice Manager III - Neurology

About the Role

This is a mid to upper management position, with proven leadership experience, reporting directly to a Service Line Director. The Practice Manager 3 is responsible for managing all functions of the assigned practice areas, including coordination of day-to-day operations, providing leadership, setting goals, and decision-making to maintain quality, performance, and production standards. This role may involve mentoring or supervising a Practice Manager 1 or 2 and requires oversight of staff and close partnership with physician leaders. The specific area of operations may be multi-site and multi-practice, with more than 35 direct reports and over 10 physicians.

Responsibilities

• Develop and maintain positive relationships with employees, providers, and management staff.
• Promote a positive image of each practice area.
• Manage scheduling and overtime, including approving timecards using time-keeping systems.
• Implement employee recognition and engagement activities and programs.
• Supervise and coach front office and clinical staff.
• Lead the performance management process.
• Conduct regular staff or provider meetings.
• Address employee work-related concerns and support employee development, including mentorship or direct supervision of Practice Manager I positions.
• Collaborate with Human Resources on progressive discipline of employees.
• Determine optimal staffing, develop job descriptions, and recruit and hire staff or providers.
• Create department goals, objectives, and operational policies and procedures.
• Manage and track metrics or dashboards frequently.
• Oversee the budget process and monitor monthly status.
• Maintain active Basic Life Support (CPR) certification.
• Perform other duties as assigned.
• Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance.

Qualifications

• Required:
  • 2-year degree with 4 years of recent/relevant experience or 6 years of recent/relevant experience.
  • 2 years of relevant leadership experience.
  • Excellent verbal and written communication skills.
  • Strong computer skills related to Windows and MS Office.
• Desired:
  • Master's Degree in Business or related field.
  • EMR experience, specifically EPIC.
  • Healthcare experience.
  • Demonstrated experience building successful cross-functional relationships.
  • Knowledge and experience in problem-solving and conflict resolution.
  • Clinical licensure.
  • Certified Physician Practice Manager (CPPM®) or Clinical certification related to physician practice specialty.

Physical/Sensory Demands

The role involves frequent sitting/standing, reaching below shoulder height, bending/stooping/crouching, twisting/turning, and repetitive movement. Occasional demands include walking, reaching at or above shoulder height, climbing, pulling/pushing/lifting/carrying up to 50 pounds, crawling/kneeling, and lifting/carrying over 50 pounds.

Working Conditions

Moderate amount of time requirements outside normal working hours. Regular travel to Confluence Health campuses is required.

Benefits

• Medical, Dental & Vision Insurance
• Flexible Spending Accounts & Health Saving Accounts
• Paid Time Off
• Generous Retirement Plans
• Life Insurance
• Long-Term Disability
• Gym Membership Discount
• Tuition Reimbursement
• Employee Assistance Program
• Adoption Assistance
• Shift Differential

Pay

Salary Range: $40.87 - $72.27