Practice Manager I

40 hours per week, Monday–Friday.

About the role

The Office Manager will supervise the daily operations of the facility to ensure a smooth, efficient process is carried out. You will work closely with Physicians to maintain quality patient care.

Responsibilities

• Supervise and perform front-end revenue cycle workflows to achieve key practice indicators for practice revenue cycle, including management of provider performance against MMG initiatives.
• Round with staff at assigned practice daily; ensure assigned practice maintains MMG standards of performance for huddles, staff meetings, and one-on-one meetings, supporting employee engagement and development goals.
• Ensure assigned practice maintains MMG standards for practice performance meetings and operating reports.
• Coordinate with MMG leadership in the initial preparation and development of an annual operating budget and monitor performance to budget.
• Manage and oversee the business affairs of assigned practice.
• Utilize data to make informed decisions on practice operations and provide updates to MMG leadership.
• Manage and report to Supervisor the patient experience and access at assigned practice.
• Hire, train, monitor, and retain staff.
• Monitor performance of direct reports continually, provide additional training as needed, and conduct annual performance evaluations.
• Manage work schedules and ensure appropriate staffing.
• Supervise the management of inventory for medications and medical equipment and organize for resupply and maintenance.
• Manage security and occupational health and safety at assigned practice.
• Interact with patients and assist in patient complaint resolution; manage patient grievances per MMG policy.
• Partner with providers to achieve performance metrics.
• Collaborate with providers to develop business strategies and patient services.
• Support MMG in the recruitment and onboarding of Providers.
• Assist in carrying out short- and long-term practice growth strategies.
• Model leadership behaviors that support the mission and goals of the organization.
• Lead practice-based committees for assigned practice to engage staff in operational decisions.

Requirements

• Bachelor’s degree in health care administration, public health, health information management, or business administration is preferred.
• Three years of experience in a position with supervisory responsibilities preferred.
• Strong interpersonal and communication skills to effectively communicate with physicians, other medical professionals, office personnel, employees, and patients.
• Excellent analytical and problem-solving skills.
• Computer literacy and knowledge of relevant health care and administrative software.
• Good leadership, motivation, training, and goal-setting skills.
• Excellent verbal and written communication skills.
• Financial and accounting skills.
• Knowledge of finance best practices and standards.
• Strong organization and time management skills.

Physical demands

• Requires prolonged sitting, some bending, stooping, and stretching.
• Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.
• Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports.

Working conditions

• Normal office environment.
• Occasional evening or weekend work.
• Able to travel to meetings and to attend Methodist Medical Group locations.

Benefits

• Competitive salaries.
• Medical, dental, and vision insurance.
• Matched retirement plan.
• Employee wellness program.

Methodist Medical Group is the North Texas physician organization affiliated with Methodist Health System. Our network includes more than 92 ambulatory clinics, an urgent care clinic, and a virtual care service (MethodistNOW).