Practice Manager / Chief of Staff
About the role
Above Health provides precision care for food allergies, asthma, and immunological conditions. Our practice combines board-certified allergists with cutting-edge technology to deliver personalized treatment plans. We offer both telehealth and in-person visits across California, with a focus on oral immunotherapy (OIT) programs.
Key Responsibilities
Oversee all daily office operations to ensure smooth, efficient patient flow
Manage scheduling systems for both in-person and telehealth appointments
Develop, implement, and continuously improve operational workflows and SOPs
Handle vendor relationships, supply chain management, and equipment maintenance
Ensure compliance with HIPAA, OSHA, and all healthcare regulations
Manage practice budgets, track expenses, and report on financial performance
Serve as the first point of contact for patients—greeting, checking in, and ensuring excellent service
Address patient concerns, resolve complaints, and maintain high satisfaction scores
Cook up patient communications including appointment reminders, follow-ups, and educational materials
Support clinical staff during procedures as needed (e.g., oral immunotherapy monitoring)
Manage insurance verification, prior authorizations, and billing inquiries
Recruit, onboard, and train new clinical and administrative staff
Develop and implement staff training programs for clinical protocols and technology systems
Conduct performance reviews and provide ongoing coaching and feedback
Manage staff scheduling, PTO requests, and coverage planning
Ensure all team members maintain required certifications and licensures
Collaborate on marketing strategies to grow patient volume and brand awareness
Coordinate social media content, patient testimonials, and community outreach
Manage online reputation including reviews on Google, Yelp, and healthcare platforms
Plan and execute patient education events, webinars, and community partnerships
Track marketing ROI and patient acquisition metrics
Identify and pursue partnership opportunities with insurance networks, employers, and healthcare systems
Support contract negotiations with payers, vendors, and service providers
Research and evaluate new business opportunities, technology solutions, and service lines
Prepare business proposals, presentations, and due diligence materials
Represent the practice at industry conferences and networking events
Manage relationships with independent contractors including locum physicians and specialists
Oversee vendor contracts for medical supplies, technology systems, and office services
Coordinate with IT contractors for EHR maintenance, smart device integrations, and cybersecurity
Ensure all contractor agreements are properly documented and compliant
Qualifications
Bachelor's degree in Healthcare Administration, Business, or related field (or equivalent experience)
3+ years of experience in healthcare practice management or operations
Strong understanding of medical billing, insurance verification, and revenue cycle management
Experience with EHR/EMR systems and healthcare technology
Excellent interpersonal skills with a warm, professional patient-facing demeanor
Proven leadership and team management experience
Strong organizational skills with ability to manage multiple priorities
Proficiency in Microsoft Office Suite and practice management software
Ability to arrive by 7:30 AM and work on-site in California
Growth Opportunity & Equity Pathway
Earn equity/ownership stake
Ownership opportunity based on performance and tenure
Lead major negotiations
Drive contracts and partnership deals for the practice
Shape strategic direction
Build and lead a team
Grow your leadership responsibilities as the practice expands
Profit-sharing and bonuses
Performance-based compensation aligned with practice success
Compensation & Benefits
Competitive Base Salary Commensurate with experience
Performance Bonuses
Equity Opportunity Ownership pathway after vesting period
Health Insurance Comprehensive medical coverage
Vision Coverage Annual eye exams and prescription coverage
Dental Benefits Preventive and restorative dental care
401(k) Retirement Secure your financial future
Paid Time Off Generous PTO and holidays
Professional Development Allowance for continued learning