Practice Liaison

Essential Duties and Responsibilities

• Develop, facilitate, and execute a regular cadence of visits and meetings with current and potential physician referral sources (80-90% of time in field)
• Utilize a customer relationship management (CRM) system to build, develop and maintain current and potential referral sources within the company’s current and future markets
• Investigate issues and collaborate with others to reach a satisfactory resolution and drive related operational process improvements
• Gather and interpret the data and reports necessary to determine priority areas for growing referrals to ECP providers
• Develop, plan, and execute a regular cadence of educational seminars, grand rounds, dinners, meet and greets between current and potential referral sources for our physicians and team
• Work with practice leaders, key physicians, and teams to develop, implement, and expand satellite locations
• Work with practice leaders, doctors, practice teams, and referral partners to educate and drive special initiatives (advanced technology implant (ATIOL) conversions, surgical comanagement, online referral portal adoption)
• Actively partner with business development director, liaison program manager, Marketing, Division VP, growth team, along with other corporate resources, to co-develop overall organic growth strategies, market analysis, and identify/execute on best practices for organic growth
• Work with practice leader and Liaison Program Manager to develop and maintain internal and external company liaison-related marketing initiatives
• Participate in physician recruitment interviews to communicate the liaison role in the building of their practice
• Develop, plan, and execute new ECP provider introductions and practice building initiatives
• Facilitate co-management relationships with practice doctors, external referral sources, and team members

Qualifications

• Prior knowledge of physician relations experience
• Excellent time management skills
• A wide degree of creativity and latitude
• Excellent written and verbal communication skills
• Excellent project management skills
• Excellent conflict resolution skills