Practice Liaison

About the role

At Diverge Health we improve health access and outcomes for those most in need by partnering with primary‑care providers to engage and manage Medicaid patients. Guided by our core values of humility, continuous learning, and feeling the weight, we strengthen communities from within. The Practice Liaison joins the market operations team and is accountable for ensuring partnered practices can access and effectively use Diverge Health’s technology and care solutions.

Responsibilities

• Serve as the primary point of contact between Diverge Health and partnered practices.
• Partner with Network Development and Local Care teams to establish and maintain relationships with practices.
• Support practices with workflow development, monitoring, and implementation to improve panel management, quality (gap closure, pre‑visit planning, post‑visit documentation), risk adjustment, and high‑risk patient engagement.
• Deliver and facilitate regular training on value‑based care, incentive plans, quality, and risk‑adjustment best practices.
• Jointly with Network Development Representatives, establish relationships with practices after initial network contracting.
• Lead new practice onboarding: develop onboarding plans, schedule and deliver trainings, and arrange access to Diverge Health technology solutions.
• Educate clinicians and staff on value‑based care, Diverge’s incentive plan, and quality/risk‑adjustment best practices (Medicaid and other lines of business).
• Facilitate presentation and discussion of performance scorecards, claims data, and gap reports, translating insights into actionable steps.
• Collaborate with practice leadership to develop initiatives that drive value‑based transformation and improve quality, efficiency, and overall performance.
• Facilitate access to Diverge Health resources, including Medical Directors, Care Team members, and technology solutions.
• Maintain regular communication between practices and the Care Team regarding patient care plans.
• Facilitate quarterly Joint Operating Committee (JOC) meetings with the Market Medical Director to review incentive performance, quality scorecards, and care‑team engagement.
• Support practices in navigating EMRs, Diverge’s Provider Portal, and other technology platforms; serve as a resource for resolving operational or data‑related issues.
• Maintain accurate, up‑to‑date practice profiles in Diverge Health’s CRM (provider rosters, contact information, tiering, communication plans, engagement cadence).
• Meet defined practice engagement and performance goals while balancing external interactions, internal meetings, travel, and administrative responsibilities.

Requirements

• Bachelor’s degree (or equivalent experience) in business, healthcare administration, or a related field; graduate or professional degree preferred.
• 2–4 years of experience in a healthcare operational or customer‑facing role (provider or payer) with familiarity in primary‑care practice workflows.
• 2+ years experience with a value‑based care company preferred.
• Strong understanding of value‑based care models, HEDIS quality measures, and risk‑adjustment methodologies (including HCCs).
• Ability to interpret reports and dashboards to track performance, close quality gaps, and identify improvement opportunities.
• Physical ability to travel within the community, lift and carry materials, stand, walk, and move for extended periods during physician office visits, and adapt to varying environmental conditions.
• Valid driver’s license, car insurance, and reliable transportation.

Skills

• Excellent communication and presentation skills; ability to engage clinicians, staff, and practice leadership.
• Proficiency in Microsoft Office, especially PowerPoint for provider‑facing presentations and Excel for data analysis.
• Strong organizational ability to balance competing priorities in fast‑paced, high‑growth environments.
• Self‑starter attitude with the capacity to work independently and thrive in collaborative team settings.
• Comfort with ambiguity, adaptability to change, and problem‑solving mindset.
• Professionalism and integrity when dealing with difficult external stakeholders.
• Empathy, humility, and the ability to authentically connect with people from diverse backgrounds.

Pay

Base salary range: $90,000 – $105,000, commensurate with experience.

Schedule

Full‑time, exempt, salaried position.