Practice Leader, Employee Benefits

About the role

The Employee Benefits (EB) Practice Leader is responsible for meeting overall retention and service targets for the EB Line of Business across the Central and Northern California region. Reporting to the HUB President and Regional Leader, this executive-level position serves as a strong client relationship manager and employee benefits expert.

Responsibilities

• Represent the entire HUB value proposition to clients, carriers, vendors, and prospects.
• Accountable for EB practice retention, service delivery, and growth targets across the Central and Northern California region.
• Provide thought leadership on technical aspects of Employee Benefits, including benefits design, compliance, and market strategy.
• Co-own and manage the EB budget for the region in partnership with the EB Sales Leader and President.
• Lead innovation and strategy for the practice, ensuring continuous development of EB products and service offerings aligned with current and future client needs.
• Positively and proactively represent HUB at meetings, seminars, trade shows, and networking events.

Qualifications

• 10+ years of experience in employee benefits, human resources, healthcare, insurance, or a related field.
• College or University degree required; advanced degree or professional certifications (CEBS, GBA, PHR, etc.) strongly preferred.
• Life, Accident, and Health Insurance License.
• 2+ years of supervisory or practice management experience.
• Proven client service record in retaining business and improving cross-sell results.
• Demonstrated financial statement and budget literacy; ability to manage P&L and communicate value to financially sophisticated clients.
• Hands-on management style with a passion for mentoring and direct development of staff.
• Consultative, positive, and resourceful approach to dealing with prospects, clients, and associates.
• Deep understanding of the insurance market, carriers, and EB products across all size segments including small group, middle market, and key/national accounts (up to 10,000+ employees).
• Influential and persuasive, with the ability to partner across HUB and work effectively with segment and practice leaders.
• Strong critical thinking and problem-solving skills; ability to identify complex issues and implement effective solutions.
• Excellent written, verbal, and interpersonal communication skills; public speaking and presentation experience.
• Highly developed organizational and time management skills; ability to manage multiple priorities and meet deadlines with accuracy.
• Self-motivated and a drive to complement and support a high-performing team.
• Proficiency in MS Office Suite; familiarity with agency management and EB technology platforms (Benefitpoint, Zywave, ImageRight preferred).
• A passion to seek emerging strategies and vendors; ability to help the business evolve service delivery as markets change.