Practice Innovation Specialist

Responsibilities

• Identify opportunities to streamline legal workflows by assessing current processes and recommending technology-driven improvements that reduce time, cost, and redundancy.
• Collaborate with attorneys, paralegals, and administrative staff to implement practice management solutions that align with day-to-day operational needs.
• Lead change management initiatives, including the development and delivery of training programs that promote sustainable adoption of new tools and processes.
• Evaluate, pilot, and assess legal technology tools, including document automation platforms, AI assisted drafting tools, and matter management systems and providing structured recommendations to firm leadership.
• Serve as the primary liaison between practice groups and the firm's IT and operations teams, ensuring that technology investments address real-world practitioner needs.
• Support firm-wide legal process improvement initiatives by contributing subject-matter expertise, coordinating cross-functional working groups, and maintaining project documentation.

Requirements

• Demonstrated project management ability, including experience leading cross-functional efforts with multiple stakeholders and competing priorities in a professional services environment.
• Proficiency with legal technology platforms such as iManage or comparable document and matter management systems.
• Strong written and verbal communication skills, with the ability to present complex technical concepts clearly to both legal and non-technical audiences.
• Data analysis and reporting skills, including the ability to define metrics, gather data, interpret results, and produce concise summaries for leadership review.
• Experience with change management principles and training facilitation, including the design and delivery of user-facing learning programs in a corporate or professional setting.
• Working familiarity with artificial intelligence and machine learning tools as applied to legal workflows, including an understanding of their practical capabilities and limitations.
• Strong problem-solving aptitude and hands-on experience with process mapping and workflow analysis methodologies, such as current-state documentation and gap assessment.

Qualifications

• Bachelor's degree required; a Juris Doctor (JD) or other advanced degree in law, business, information systems, or a related field is strongly preferred.
• Three to five years of relevant experience in a law firm, legal operations function, or legal technology environment, with a demonstrated record of contributing to process or practice improvement efforts.
• Direct experience supporting legal process improvement, innovation, or knowledge management initiatives, including involvement from scoping through implementation.
• Strong proficiency in the Microsoft Office 365 suite, including Word, Excel, PowerPoint, Teams, and SharePoint, with the ability to leverage these tools to support project delivery and stakeholder communication.
• Excellent written and verbal communication skills, including the ability to draft clear documentation, facilitate meetings, and engage effectively with firm leadership and practice group heads.
• Proven ability to manage multiple concurrent projects in a fast-paced, deadline-driven environment, exercising sound judgment in prioritization and demonstrating consistent attention to detail.