Practice Director
About the role
Looking for a career that makes you smile? Smile Studio is seeking a Practice Director to join our growing team. The Practice Manager oversees clinic operations with support from the Doctor, including people management, driving growth, profitability and patient experience. They are responsible for achieving all profit and loss goals. Practice Directors participate in marketing activities to improve local brand reputation. We exist to love people first, straighten teeth second, and we work hard to maintain a people-first culture and cultivate a fun, encouraging environment. We offer every Team Member the opportunity to be a part of something bigger. We nurture both talents and strengths, building each person’s abilities to help them find success in their career and beyond. We’re looking for passionate, innovative professionals who can join us in changing the way the world smiles.
Responsibilities
- Partner with the Doctor to create a positive clinical culture, ensuring team behaviors reflect both clinical excellence and high patient care standards
- Lead by example with professionalism, integrity, and a positive demeanor, ensuring the office culture reflects company values
- Ensures clinic team is trained on and adopts new tools, protocols and initiatives
- Understand and monitor Profit & Loss (P&L) statements to achieve monthly goals
- Building relationships within the local dental community and participates in local marketing efforts
- Manage controllable costs including but not limited to labor hours and supplies
- Serve as a liaison between the Doctor and the team regarding team member work assignments and schedules, clinical priorities, and job performance
- Handle patient escalations to resolve in a mutually beneficial way
- Covers roles in the clinic when business demands
- Follow established protocols to ensure