Practice Coordinator Team Lead
About the role
This organization operates in the value-based oncology care sector, partnering with national and regional health plans, providers, and employers to improve outcomes and reduce costs for people with cancer. It combines personalized human support with technology and AI to coordinate care among caregivers, oncologists, health plans, and employers, aiming to simplify cancer care and enhance collaboration.
The PRACTICE COORDINATOR TEAM LEAD role involves leading and supporting a team that manages the operational aspects of virtual oncology care delivery. This position ensures effective telehealth operations, accurate scheduling, and smooth patient coordination to enable clinicians to provide high-quality care. The team lead manages workflows, addresses non-clinical escalations, monitors productivity, and drives quality and consistency within the virtual practice.
Responsibilities
- Lead and support Practice Coordinators in daily telehealth operations
- Manage team workflows and triage non-clinical escalations
- Monitor productivity and quality metrics, providing feedback and coaching
- Collaborate with clinical leadership, operations, and product teams to improve processes
- Conduct daily operational meetings to align team performance
- Optimize scheduling and workload distribution
- Develop resources, standard operating procedures, and staffing models
- Provide overflow coverage for telehealth and administrative tasks as needed
Requirements
- Experience managing or supporting high-volume administrative or care coordination teams
- Strong people-development and operational skills
- Comfort working in fast-paced, evolving environments
- Effective listening and communication skills
- Proactive, self-starter with problem-solving ability
- Willingness to learn and use new technologies including video chat, Google Suite, Slack, and electronic health records
Schedule
Monday through Friday, 9:30am to 6:00pm ET