Practice Coordinator - Medical Oncology

Responsibilities

• Answer telephone; triage calls as necessary.
• Transition telephones to and from answering service; retrieves messages from the answering service and triages appropriately.
• Handles incoming requests for medical records and mails/faxes information as appropriate; works appropriately with Health Information Management (HIM) on medical requests and changes to personal patient information (i.e. patient name change).
• Supports patient flow by appropriately directing patients and family members and managing the waiting areas.
• Provides customer service to colleagues and other staff members on the use of specific systems as well as on-site and Longwood-based processes.
• Monitors the lobby and waiting areas for neatness and cleanliness and ensures that appropriate assistance is given to the patients and family members.
• May provide general administrative support and coordination for all aspects of patient care for both new and/or established patients, including filing, document preparation, data entry, telephone support, etc.
• Greet patients; verbally verify name, date of birth, telephone number, and MRN; provide and witness signing of consent form (if necessary); arrives patient in Epic; assigns patient badge in RTLS; provides patient wristband and RTLS badge. Updates patient information in Epic appropriately.
• Confirm patient's demographics (address/phone numbers, etc.) and insurance information.
• Refer patients to financial counselor as appropriate.
• Navigate new patients and educate them about all available services.
• If insurance has changed, copy card and perform insurance eligibility check.
• Review patient "alerts" in Epic and reconciles ie: patient contact information, Medicare Survey, psychosocial distress screening, etc.
• Schedule follow up appointments for exam and infusion services; coordinates ancillary appointments (lab, imaging, radiation oncology, etc.) using Epic, ARIA and other systems.
• Obtain same day insurance authorizations and referrals.
• Responsible for complex scheduling activities associated with patients arriving from main campus, other centers or other outside entities and coordinating appointments with other specialists, dieticians, social work, 2nd opinions, etc.
• May provide basic information regarding the need for insurance referral(s).
• Recognizes emergencies and appropriately responds using standard operating procedures and critical thinking skills.
• Performs independent patient and outside provider call triaging and assists in directing patient flow.
• Refer patients to financial counselor as needed at DFCI.
• Manages In-Basket messages, takes ownership and responds appropriately to all messages.
• Manages referral workqueues in Epic
• Attends weeks team meetings with clinical teams.
• Obtains detailed clinical information face-to-face, by telephone or electronically.
• Faxes notifications to HIS as necessary (patient name changes, etc.)
• Serves as a liaison between patient/family/provider.
• Resolves issues directly or ensures appropriate management of call by others.
• May be required to perform other duties as required by the Operations team

Essential Functions

• Supports administrative duties for the practices.
• Supports patient flow by appropriately directing patients and family members and managing the waiting areas.
• Provides customer service to colleagues and other staff members on the use of specific systems as well as on-site and Longwood-based processes.
• Monitors the lobby and waiting areas for neatness and cleanliness and ensures that appropriate assistance is given to the patients and family members.
• May provide general administrative support and coordination for all aspects of patient care for both new and/or established patients, including filing, document preparation, data entry, telephone support, etc.
• Greet patients; verbally verify name, date of birth, telephone number, and MRN; provide and witness signing of consent form (if necessary); arrives patient in Epic; assigns patient badge in RTLS; provides patient wristband and RTLS badge. Updates patient information in Epic appropriately.
• Confirm patient's demographics (address/phone numbers, etc.) and insurance information.
• Refer patients to financial counselor as appropriate.
• Navigate new patients and educate them about all available services.
• If insurance has changed, copy card and perform insurance eligibility check.
• Review patient "alerts" in Epic and reconciles ie: patient contact information, Medicare Survey, psychosocial distress screening, etc.
• Schedule follow up appointments for exam and infusion services; coordinates ancillary appointments (lab, imaging, radiation oncology, etc.) using Epic, ARIA and other systems.
• Obtain same day insurance authorizations and referrals.
• Responsible for complex scheduling activities associated with patients arriving from main campus, other centers or other outside entities and coordinating appointments with other specialists, dieticians, social work, 2nd opinions, etc.
• May provide basic information regarding the need for insurance referral(s).
• Recognizes emergencies and appropriately responds using standard operating procedures and critical thinking skills.
• Performs independent patient and outside provider call triaging and assists in directing patient flow.
• Refer patients to financial counselor as needed at DFCI.
• Manages In-Basket messages, takes ownership and responds appropriately to all messages.
• Manages referral workqueues in Epic
• Attends weeks team meetings with clinical teams.
• Obtains detailed clinical information face-to-face, by telephone or electronically.
• Faxes notifications to HIS as necessary (patient name changes, etc.)
• Serves as a liaison between patient/family/provider.
• Resolves issues directly or ensures appropriate management of call by others.
• May be required to perform other duties as required by the Operations team