Practice Assistant II, Neurosurgery
Brigham and Women's Hospital · Boston, MA · 1 mo ago
Administrative$17.71–$24.94/hrFull-time
We need to output HTML fragment with headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title. Must not include Job ID etc. Must remove boilerplate, navigation, EEO, etc. Must preserve all substantive info.
We need to parse the posting.
Key info:
- Job Summary: "Performs administrative functions to support smooth and efficient practice operations under general supervision. Perform tasks that are related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by department."
- Essential Functions: list of duties (many). We'll need to put under Responsibilities maybe.
- Qualifications: Education: High School Diploma or Equivalent required. Experience: Office experience 2-3 years required. Knowledge, Skills And Abilities: list.
- Additional Job Details: Department: BWH Neurosurgery, Tumor; Schedule: Monday - Friday | 8am - 4:30pm | Onsite; Benefits: Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more!
- Also later: "Step into a role where your work truly makes a difference every day! As a vital member of our clinical operations team, you’ll provide administrative support to ensure our practice runs smoothly and efficiently. In this dynamic, fast-paced role, you’ll be the friendly face that plays a key role in creating a positive, efficient, and compassionate environment for both patients and clinical staff." This is more about role.
- Then "Office Operations Job Specific Duties and Responsibilities:" with many bullet-like sentences.
- Then "Clinic Responsibilities", "Billing Function", "Surgical Scheduling", "Maintain Accurate Files", "Prepare All Correspondence", "Remote Type Onsite Work Location 10 Vining Street", "Scheduled Weekly Hours 40", "Employee Type Regular", "Work Shift Day (United States of America)", "Pay Range $17.71 - $24.94/Hourly Grade 3", then more about pay.
We need to decide sections.
We have:
- About the role: could combine Job Summary and the motivational paragraph.
- Responsibilities: could include Essential Functions, Office Operations Job Specific Duties and Responsibilities, Clinic Responsibilities, Billing Function, Surgical Scheduling, Maintain Accurate Files, Prepare All Correspondence.
- Requirements: maybe Education and Experience.
- Qualifications: maybe Knowledge, Skills And Abilities.
- Skills: maybe overlapping with Knowledge, Skills And Abilities; but we can combine.
- Benefits: listed.
- Pay: Pay Range.
- Schedule: Schedule details.
We must not create sections with filler like "commensurate with experience". We have actual specifics.
We need to use
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title. Must not include Job ID etc. Must remove boilerplate, navigation, EEO, etc. Must preserve all substantive info.
We need to parse the posting.
Key info:
- Job Summary: "Performs administrative functions to support smooth and efficient practice operations under general supervision. Perform tasks that are related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by department."
- Essential Functions: list of duties (many). We'll need to put under Responsibilities maybe.
- Qualifications: Education: High School Diploma or Equivalent required. Experience: Office experience 2-3 years required. Knowledge, Skills And Abilities: list.
- Additional Job Details: Department: BWH Neurosurgery, Tumor; Schedule: Monday - Friday | 8am - 4:30pm | Onsite; Benefits: Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more!
- Also later: "Step into a role where your work truly makes a difference every day! As a vital member of our clinical operations team, you’ll provide administrative support to ensure our practice runs smoothly and efficiently. In this dynamic, fast-paced role, you’ll be the friendly face that plays a key role in creating a positive, efficient, and compassionate environment for both patients and clinical staff." This is more about role.
- Then "Office Operations Job Specific Duties and Responsibilities:" with many bullet-like sentences.
- Then "Clinic Responsibilities", "Billing Function", "Surgical Scheduling", "Maintain Accurate Files", "Prepare All Correspondence", "Remote Type Onsite Work Location 10 Vining Street", "Scheduled Weekly Hours 40", "Employee Type Regular", "Work Shift Day (United States of America)", "Pay Range $17.71 - $24.94/Hourly Grade 3", then more about pay.
We need to decide sections.
We have:
- About the role: could combine Job Summary and the motivational paragraph.
- Responsibilities: could include Essential Functions, Office Operations Job Specific Duties and Responsibilities, Clinic Responsibilities, Billing Function, Surgical Scheduling, Maintain Accurate Files, Prepare All Correspondence.
- Requirements: maybe Education and Experience.
- Qualifications: maybe Knowledge, Skills And Abilities.
- Skills: maybe overlapping with Knowledge, Skills And Abilities; but we can combine.
- Benefits: listed.
- Pay: Pay Range.
- Schedule: Schedule details.
We must not create sections with filler like "commensurate with experience". We have actual specifics.
We need to use for each section heading. Use - for any list of duties/requirements/benefits. Use
for prose.
We must not repeat job title. No markdown.
We need to output only HTML fragment.
Let's extract content.
First, About the role: combine Job Summary and the motivational paragraph.
Job Summary: "Performs administrative functions to support smooth and efficient practice operations under general supervision. Perform tasks that are related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by department."
Motivational paragraph: "Step into a role where your work truly makes a difference every day! As a vital member of our clinical operations team, you’ll provide administrative support to ensure our practice runs smoothly and efficiently. In this dynamic, fast-paced role, you’ll be the friendly face that plays a key role in creating a positive, efficient, and compassionate environment for both patients and clinical staff."
We can combine into a paragraph.
Now Responsibilities: we need to list duties. Many bullet-like sentences. We'll create a
with - items.
Collect duties from Essential Functions list:
- Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
- Make patient appointments and maintain appointment records.
- Greet and assist patients.
- Answer telephones, assist callers with routine inquiries, and schedule appointments.
- File materials in patient folders and print appointment schedules.
- Process patient billing forms and scan documents to patient medical record/EPIC.
- Call for patient medical records and laboratory test results.
- Open and distribute unit mail or faxes.
- Type forms, records, schedules, memos, etc. as directed.
- May be required to accept co-payments.
- Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
- Acts as an EPIC "Super User" for scheduling, registration and billing systems (EPIC training is provided).
- Provide assistance and training to others in these areas.
- May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.
Then Office Operations Job Specific Duties and Responsibilities list (looks like sentences separated by periods). We'll break each sentence into a bullet.
List:
- Respond to a variety of incoming calls to the physician's practice, handle patient inquiries and issues in a timely and effective manner
- Treat all customers with dignity and respect.
- Return all patient phone calls within the same day.
- Provide patients with progress updates on appointments, procedures, etc.
- Interact with Brigham and Women's Hospital departments, referring clinics and physicians' offices in order to coordinate services for patients.
- Sort and review all physician correspondence.
- Maintain clinical and administrative meetings calendar for the physician(s).
- Assist physician with travel, lecture arrangements.
- Assist physician with submission and tracking of all business expense reimbursements in conjunction with the Finance Manager.
Clinic Responsibilities list:
- Schedule new and established patient visits in Epic and diagnostic testing as required.
- Prepare and send out new patient greeting letters with appropriate paperwork for the upcoming visit.
- Prepare charts for clinic ensuring that the chart is up to date and contains all patient correspondence received prior to the visit, as well as diagnostic results.
- Notify Operations Manager and/or clinic staff to block off the physician schedule in Epic when surgeon is out of the office; inform him/her that surgeon is out of the office as soon as information is known (add this information to the MD Away Calendar as well to ensure OR time is released)
- Run patient eligibility in Epic prior to clinic to ensure patients have active insurance information on file.
Billing Function list:
- Serve as a liaison to insurance companies and provide them with all necessary information in order to obtain prior authorizations.
- Ascertain work related visits and cases; obtain all necessary worker compensation information necessary to initiate and complete negotiations and billing.
- Complete referral management process in conjunction with Patient Service Center, including reviewing, updating and completing and missing information.
- Ensure that referrals obtained for all clinic visits are up to date and accurate.
- Perform demographic and insurance eligibility checks in Epic, Nehen and Emdeon.
- Review and correct any information that is found through eligibility checks.
- Review surgical schedule and work with Billing Manager to ensure charges are going out appropriately.
- Review logs of outstanding OR dictations and work with physician to ensure timely signing and finalization of operative notes.
- Ensure all physician notes are dictated and final signed within the required time period so billing can go out.
Surgical Scheduling list:
- Schedule all surgical procedures and Weiner Center pre-operative screening appointments in Epic.
- Notify patient and confirm arrangements.
- Schedule all radiological testing in Percipio and assist with the prior authorization process.
- Work with clinical team to ensure that patient has all pre-operative educational materials.
- Confirm all bookings in system and with patient prior to the procedure date and within appropriate timelines.
- Notify OR Schedule Manager of any unused surgical block time as soon as the information becomes available.
Maintain Accurate Files list:
- Develop and maintain accurate and up to date electronic files for confidential patient information (patient charts), correspondence, administrative issues and research information for articles and papers that are readily available upon request.
Prepare All Correspondence list:
- Provide insurance companies with requested information in order to complete filings and documentation for motor vehicle, worker’s compensation, disability claims and insurance inquiries pertaining to our services.
- Review and edit all office notes and transcriptions in Epic.
We could combine all these into one Responsibilities section with many
- . That's okay.
Now Requirements: Education and Experience.
Education: High School Diploma or Equivalent required. Experience: Office experience 2-3 years required.
We could put under Requirements as a
.
Now Qualifications: Knowledge, Skills And Abilities list.
List:
- Proficiency with all Office Suite
- Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
- Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
- Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
- Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
- Managing one's own time and the time of others.
- Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
We could put under Qualifications as .
Skills: maybe we could separate but it's overlapping. The instruction says prefer few substantive sections over many thin ones. Could combine Knowledge, Skills And Abilities into Qualifications and not have separate Skills. But they asked to use headings for Skills if content exists. We could still have Skills section with same list? Might be duplicate. Better to have Qualifications cover education/experience and Skills cover the KSAs. But we already used Requirements for education/experience. Then Qualifications could be something else? Actually they listed Qualifications heading in the posting: "Qualifications Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Experience Office experience 2-3 years required Knowledge, Skills And Abilities ..." So the posting's Qualifications includes education, experience, and KSAs. So we could map:
- Requirements: maybe none? But we need to follow instruction: Use headings for Requirements if there is real specific content. The posting has Education and Experience under Qualifications. So we could treat Requirements as maybe not needed. But we need to decide.
We have sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We need to include only those with real content.
We have content for About the role (yes). Responsibilities (yes). Requirements (maybe we can put Education and Experience). Qualifications (maybe we can put Knowledge, Skills And Abilities). Skills (maybe we can put nothing else; but we could put same as Qualifications? That would be duplicate. Better to not create Skills if no distinct content. However the instruction says "Prefer a few substantive sections over many thin ones." So we could combine Knowledge, Skills And Abilities into Qualifications and not have Skills. But they said to use headings for Skills if posting has real specific content for it. The posting does not have a separate Skills section; it's under Qualifications. So we should not create a Skills heading.
Thus we will have: About the role, Responsibilities, Requirements (Education & Experience), Qualifications (Knowledge, Skills And Abilities), Benefits, Pay, Schedule.
Check if we need Requirements separate from Qualifications? The posting's Qualifications includes education and experience. But we can still split: Requirements for education/experience, Qualifications for KSAs. That seems reasonable and avoids thin sections.
Now Benefits: list: Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more!
We'll put as .
Pay: Pay Range $17.71 - $24.94/Hourly Grade 3. Also there is text about base pay etc. We'll include the pay range and maybe note that it's hourly grade 3. We'll put as .
Schedule: Monday - Friday | 8am - 4:30pm | Onsite. Also Scheduled Weekly Hours 40, Employee Type Regular, Work Shift Day
- for any list of duties/requirements/benefits. Use
for prose. We must not repeat job title. No markdown. We need to output only HTML fragment. Let's extract content. First, About the role: combine Job Summary and the motivational paragraph. Job Summary: "Performs administrative functions to support smooth and efficient practice operations under general supervision. Perform tasks that are related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by department." Motivational paragraph: "Step into a role where your work truly makes a difference every day! As a vital member of our clinical operations team, you’ll provide administrative support to ensure our practice runs smoothly and efficiently. In this dynamic, fast-paced role, you’ll be the friendly face that plays a key role in creating a positive, efficient, and compassionate environment for both patients and clinical staff." We can combine into a paragraph. Now Responsibilities: we need to list duties. Many bullet-like sentences. We'll create a
- with
- items. Collect duties from Essential Functions list: - Perform routine administrative and clerical duties relating to a clinical service or physician practice office. - Make patient appointments and maintain appointment records. - Greet and assist patients. - Answer telephones, assist callers with routine inquiries, and schedule appointments. - File materials in patient folders and print appointment schedules. - Process patient billing forms and scan documents to patient medical record/EPIC. - Call for patient medical records and laboratory test results. - Open and distribute unit mail or faxes. - Type forms, records, schedules, memos, etc. as directed. - May be required to accept co-payments. - Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results. - Acts as an EPIC "Super User" for scheduling, registration and billing systems (EPIC training is provided). - Provide assistance and training to others in these areas. - May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level. Then Office Operations Job Specific Duties and Responsibilities list (looks like sentences separated by periods). We'll break each sentence into a bullet. List: - Respond to a variety of incoming calls to the physician's practice, handle patient inquiries and issues in a timely and effective manner - Treat all customers with dignity and respect. - Return all patient phone calls within the same day. - Provide patients with progress updates on appointments, procedures, etc. - Interact with Brigham and Women's Hospital departments, referring clinics and physicians' offices in order to coordinate services for patients. - Sort and review all physician correspondence. - Maintain clinical and administrative meetings calendar for the physician(s). - Assist physician with travel, lecture arrangements. - Assist physician with submission and tracking of all business expense reimbursements in conjunction with the Finance Manager. Clinic Responsibilities list: - Schedule new and established patient visits in Epic and diagnostic testing as required. - Prepare and send out new patient greeting letters with appropriate paperwork for the upcoming visit. - Prepare charts for clinic ensuring that the chart is up to date and contains all patient correspondence received prior to the visit, as well as diagnostic results. - Notify Operations Manager and/or clinic staff to block off the physician schedule in Epic when surgeon is out of the office; inform him/her that surgeon is out of the office as soon as information is known (add this information to the MD Away Calendar as well to ensure OR time is released) - Run patient eligibility in Epic prior to clinic to ensure patients have active insurance information on file. Billing Function list: - Serve as a liaison to insurance companies and provide them with all necessary information in order to obtain prior authorizations. - Ascertain work related visits and cases; obtain all necessary worker compensation information necessary to initiate and complete negotiations and billing. - Complete referral management process in conjunction with Patient Service Center, including reviewing, updating and completing and missing information. - Ensure that referrals obtained for all clinic visits are up to date and accurate. - Perform demographic and insurance eligibility checks in Epic, Nehen and Emdeon. - Review and correct any information that is found through eligibility checks. - Review surgical schedule and work with Billing Manager to ensure charges are going out appropriately. - Review logs of outstanding OR dictations and work with physician to ensure timely signing and finalization of operative notes. - Ensure all physician notes are dictated and final signed within the required time period so billing can go out. Surgical Scheduling list: - Schedule all surgical procedures and Weiner Center pre-operative screening appointments in Epic. - Notify patient and confirm arrangements. - Schedule all radiological testing in Percipio and assist with the prior authorization process. - Work with clinical team to ensure that patient has all pre-operative educational materials. - Confirm all bookings in system and with patient prior to the procedure date and within appropriate timelines. - Notify OR Schedule Manager of any unused surgical block time as soon as the information becomes available. Maintain Accurate Files list: - Develop and maintain accurate and up to date electronic files for confidential patient information (patient charts), correspondence, administrative issues and research information for articles and papers that are readily available upon request. Prepare All Correspondence list: - Provide insurance companies with requested information in order to complete filings and documentation for motor vehicle, worker’s compensation, disability claims and insurance inquiries pertaining to our services. - Review and edit all office notes and transcriptions in Epic. We could combine all these into one Responsibilities section with many
- . That's okay.
Now Requirements: Education and Experience.
Education: High School Diploma or Equivalent required. Experience: Office experience 2-3 years required.
We could put under Requirements as a
- .
Now Qualifications: Knowledge, Skills And Abilities list.
List:
- Proficiency with all Office Suite
- Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
- Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
- Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
- Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
- Managing one's own time and the time of others.
- Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
We could put under Qualifications as
- .
Skills: maybe we could separate but it's overlapping. The instruction says prefer few substantive sections over many thin ones. Could combine Knowledge, Skills And Abilities into Qualifications and not have separate Skills. But they asked to use headings for Skills if content exists. We could still have Skills section with same list? Might be duplicate. Better to have Qualifications cover education/experience and Skills cover the KSAs. But we already used Requirements for education/experience. Then Qualifications could be something else? Actually they listed Qualifications heading in the posting: "Qualifications Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Experience Office experience 2-3 years required Knowledge, Skills And Abilities ..." So the posting's Qualifications includes education, experience, and KSAs. So we could map:
- Requirements: maybe none? But we need to follow instruction: Use headings for Requirements if there is real specific content. The posting has Education and Experience under Qualifications. So we could treat Requirements as maybe not needed. But we need to decide.
We have sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We need to include only those with real content.
We have content for About the role (yes). Responsibilities (yes). Requirements (maybe we can put Education and Experience). Qualifications (maybe we can put Knowledge, Skills And Abilities). Skills (maybe we can put nothing else; but we could put same as Qualifications? That would be duplicate. Better to not create Skills if no distinct content. However the instruction says "Prefer a few substantive sections over many thin ones." So we could combine Knowledge, Skills And Abilities into Qualifications and not have Skills. But they said to use headings for Skills if posting has real specific content for it. The posting does not have a separate Skills section; it's under Qualifications. So we should not create a Skills heading.
Thus we will have: About the role, Responsibilities, Requirements (Education & Experience), Qualifications (Knowledge, Skills And Abilities), Benefits, Pay, Schedule.
Check if we need Requirements separate from Qualifications? The posting's Qualifications includes education and experience. But we can still split: Requirements for education/experience, Qualifications for KSAs. That seems reasonable and avoids thin sections.
Now Benefits: list: Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more!
We'll put as
- .
Pay: Pay Range $17.71 - $24.94/Hourly Grade 3. Also there is text about base pay etc. We'll include the pay range and maybe note that it's hourly grade 3. We'll put as
. Schedule: Monday - Friday | 8am - 4:30pm | Onsite. Also Scheduled Weekly Hours 40, Employee Type Regular, Work Shift Day