Practice Assistant II - Danvers

About the role

The role supports smooth and efficient practice operations under general supervision. Tasks include scheduling, check-in/check-out duties, and various administrative and clerical duties.

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/EPIC.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc. as directed.
• May be required to accept co-payments.
• Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as an EPIC "Super User" for scheduling, registration and billing systems (EPIC training is provided).
• Provide assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.

Qualifications

• High School Diploma or Equivalent required.
• Experience office experience 2-3 years required.
• Knowledge, Skills and Abilities:
  • Proficiency with all Office Suite.
  • Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
  • Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
  • Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
  • Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
  • Managing one's own time and the time of others.
  • Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Additional Job Details

• Department of OBGYN MGH.
• Schedule: Monday - Friday, normal business hours.
• Work Location: 102 Endicott Street.
• Scheduled Weekly Hours: 40.
• Employee Type: Regular.
• Shift: Day (United States of America).

Compensation

The pay rate for this position starts at $20.00 per hour, with increases based on the candidate's years of experience.

Benefits

• Medical
• Dental
• Vision
• 403b retirement plan
• Tuition reimbursement
• Discounted MBTA pass
• More!

Step into a role where your work truly makes a difference every day!