Practice Assistant Chestnut Hill BWH

About the role

Work within our Physical Therapy Clinic/Practice site at 850 Boylston St/ Chestnut Hill MA. Pay range is 21.00 and up, with higher pay for higher experience levels. Excellent Benefits! Supportive leadership! Friendly team!

Responsibilities

• Enters complete information, books appointments, confirms visits, inputs data, and coordinates interpreter bookings.
• Screens calls, records messages, and directs calls to appropriate individuals.
• Prepares, organizes, and distributes patient-reported outcome measures.
• Identifies and addresses issues related to insurance/registration.
• Organizes and maintains departmental lists and records.
• Schedules appointments for multiple EPIC departments within Rehabilitation Services.
• Maintains inventory of office supplies.
• Manages pre-scheduling program for post-op patients, research patients, and walk-ins.
• Aids in training new staff on scheduling and front desk duties.
• Assists in managing managed care coordinator tasks.
• Supports and resolves complex administrative and patient issues.
• Maintains confidentiality and privacy according to HIPAA/PHI guidelines.
• Understands and communicates with HMO, Managed Care, and other third-party insurers.
• Provides information on financial services and self-pay resources as needed.
• Performs special projects as directed.

Qualifications

• High School Diploma or Equivalent required.
• Office experience: 2-3 years required.
• Proficiency with Office Suite.
• Understanding of office operations and procedures.
• Effective communication skills.
• Time management and organizational skills.
• Physical requirements: Standing, walking, sitting, lifting up to 35 lbs, reaching, fine manipulation, gross manipulation.

Skills

Not specified.

Benefits

Excellent benefits offered.

Pay

$17.71 - $24.94/Hourly

Schedule

Day shift, 40 hours per week.