Practice Architect II

About the role

The Practice Architect II (PA II) position is a leadership role responsible for managing multiple consulting and delivery projects and account teams/programs. The PA II provides consulting and delivery assurance of services for clients through various internal and external functions.

Responsibilities

• Gain a clear understanding of customers' business and technical requirements based on the developed solution and agreed Statement of Work (SOW).
• Develop and mature the solution design by collaborating with customers and stakeholders to manage their expectations and resolve project, stakeholder, and delivery issues.
• Facilitate internal communication and coordinate the assembly of a delivery team for new engagements, including practice support, delivery (regional and/or practice), and account team members.
• Consolidate delivery status and agreed costing information across project stakeholders. Ensure delivery escalation procedures are addressed and communicated to client, consultants, and managers.
• Implement knowledge management strategy and communicate process and procedures for knowledge transfer from sales/solutions to delivery.
• Perform delivery risk and issue management and facilitate issue resolution with proper notification to all affected parties.
• Identify and coordinate the delivery change control process.
• Perform periodic project/program analysis, product line review, and product line "health checks" with practice and delivery resources.
• Examine customer reference-ability and establish ongoing relationships with the customer and account team members.
• Refine practice pipeline and product line attributes based upon metrics and analysis as well as overall fit within the marketplace and technological changes.
• Support the development and execution of an Account Strategy in collaboration with internal stakeholders.
• Capture, develop, and refine intellectual property (IP) based upon projects, programs, and engagements; develop IP to be reusable for future training and delivery requirements.
• Capture, develop, and refine subject matter material with team members for development of best practices for product lines and delivery improvements.
• Understand and manage customer requirements (delivery and environmental factors) to ensure contract understanding and acceptance for deliverables, cost, contract type, timeline, risk and assumptions, and customer satisfaction.
• Ensure delivery methodology is understood by team from project initiation to project closeout; sales/solution to delivery knowledge transfer.
• Maintain awareness for additional business opportunities and support pursuit of future business through quality results and escalation to internal stakeholders when additional business opportunities may present themselves.
• Ensure delivery management methodology is followed on all client opportunities.
• Mentor, manage, and develop product/project team members.
• Conduct annual reviews and provide feedback throughout the year on employee performance where required.
• Ensure Human Resources policies and procedures are communicated and executed according to internal and consultant HR policies.

Requirements

• 12-15 years’ experience in enterprise networking, information technology and/or professional services, with emphasis on subject matter expertise.
• Experience in delivering projects/programs, delivering and administering client professional services agreements including the change management process.
• Frequent interactions with external customers at the Director level or above; normal level of interactions at the CXO level; established consulting and interpersonal skills with 12-15 years’ experience.
• 12-15 years of "in-depth hands-on" experience of the above listed primary technologies.
• 5+ years of experience in three or more of the above listed secondary technologies.
• Ability to work remotely as primary location but can also travel to customer sites as needed, up to 50%, depending on the project / engagement.
• Strong conceptual and analytical skills, which demonstrate out-of-the-box problem-solving.
• Prioritizing and planning complex work in a rapidly changing environment.
• Team player with experience leading and collaborating cross-teams to deliver successful solutions.
• Excellent oral and written communication skills (English language).
• Superior people and personnel management skills.

Qualifications and Experience

• Bachelor’s degree in information technology or a related field, or equivalent training/educating/experience required.
• Knowledge of ITSM concepts – ITIL Certification is an asset.
• Intermediate MS Office Skills.
• Deep understanding of network, storage, server, and application architecture.
• Sufficient understanding of Services Outsourcing, PMI PMBOK. PMP, IAOP (Outsourcing Professional), or other relevant certification a plus related to the subject matter area.

Skills and Abilities

• Knowledge Skills and Abilities: 12-15 years’ experience in enterprise networking, information technology and/or professional services, with emphasis on subject matter expertise.
• Experience in delivering projects/programs, delivering and administering client professional services agreements including the change management process.
• Frequent interactions with external customers at the Director level or above; normal level of interactions at the CXO level; established consulting and interpersonal skills with 12-15 years’ experience.
• 12-15 years of "in-depth hands-on" experience of the above listed primary technologies.
• 5+ years of experience in three or more of the above listed secondary technologies.
• Ability to work remotely as primary location but can also travel to customer sites as needed, up to 50%, depending on the project / engagement.
• Strong conceptual and analytical skills, which demonstrate out-of-the-box problem-solving.
• Prioritizing and planning complex work in a rapidly changing environment.
• Team player with experience leading and collaborating cross-teams to deliver successful solutions.
• Excellent oral and written communication skills (English language).
• Superior people and personnel management skills.

Pay and Benefits

The pay range for this position is $148,200.00 - $222,400.00/yr. Benefits include:

• Medical, Dental, and Vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life and AD&D for employee and dependents)
• Short and Long-Term Disability
• Health Spending Account (HSA)
• Transportation Benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Additional Information

This is a Permanent position based out of Baltimore, MD. The company reserves the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc.

Our full-time, internal employment benefits include:

• Medical, Dental, and Vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life and AD&D for employee and dependents)
• Short and Long-Term Disability
• Health Spending Account (HSA)
• Transportation Benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type: Fully remote position.

Application Deadline: This position is anticipated to close on Jul 24, 2026.