Practice Architect II AI/ML

Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and customer experience solutions. Our partnerships with leading cloud, design and business intelligence platforms fuel our expertise. We value deep relationships, dedication to serving others and inclusion.

About the role

The Practice Architect II (PA II) is a leadership position responsible for managing multiple consulting and delivery projects and account teams/programs. The PA II provides consulting and delivery assurance of services for clients through internal and external functions in Consulting, Account Interaction, Service Delivery, and Practice Delivery. This role is distinguished by the nature of the engagements or programs involved; deal sizes range from transactional solutions under $1M to multi-year outsourcing solutions over $20M.

As a second-level Practice Architect, the PA II is expected to have the experience and background to perform all duties for engagements focused on consulting and delivery management within the defined subject matter area, including resource management, deliverables development, project planning and execution, adherence to contract attributes and costing, customer interaction, and other key aspects of solution-based managed services. Engagements are typically delivered for North American customers, often on-site. This role may require up to 50% travel.

Responsibilities

• Gain a clear understanding of customers’ business and technical requirements based on the developed solution and agreed statement of work (SOW).
• Develop and mature the solution design by collaborating with customers and stakeholders to manage expectations and resolve project, stakeholder, and delivery issues.
• Facilitate internal communication and coordinate the assembly of a delivery team for new engagements, including practice support, delivery (regional and/or practice), and account team members.
• Consolidate delivery status and agreed costing information across project stakeholders.
• Ensure delivery escalation procedures are addressed and communicated to clients, consultants, and managers.
• Implement knowledge management strategy and communicate processes for knowledge transfer from sales/solutions to delivery.
• Perform delivery risk and issue management, facilitating issue resolution with proper notification to all affected parties.
• Identify and coordinate the delivery change control process.
• Perform periodic project/program analysis, product line review, and product line “health checks” with practice and delivery resources.
• Examine customer reference-ability and establish ongoing relationships with the customer and account team members.
• Refine practice pipeline and product line attributes based on metrics, analysis, marketplace fit, and technological changes.
• Support the development and execution of an Account Strategy in collaboration with internal stakeholders.
• Capture, develop, and refine intellectual property (IP) based on projects, programs, and engagements; develop reusable IP for future training and delivery requirements.
• Coordinate subject matter material with team members to develop best practices for product lines and delivery improvements.
• Understand and manage customer requirements (delivery and environmental factors) to ensure contract understanding and acceptance for deliverables, cost, contract type, timeline, risk, assumptions, and customer satisfaction.
• Ensure delivery methodology is understood by the team from project initiation to closeout; facilitate sales/solution to delivery knowledge transfer.
• Maintain financial and contractual responsibility for engagement profitability.
• Identify additional business opportunities and support pursuit of future business through quality results and escalation to internal stakeholders.
• Ensure delivery management methodology is followed on all client opportunities.
• Mentor, manage, and develop product/project team members (team size varies from 3 to over 10 members).
• Conduct annual reviews and provide feedback on employee performance throughout the year where required.
• Ensure Human Resources policies and procedures are communicated and executed according to internal and consultant HR policies.

Requirements

• Bachelor's Degree (required) — or equivalent, relevant experience.
• Sufficient understanding of Services Outsourcing and PMI PMBOK.
• PMP, IAOP (Outsourcing Professional), or other relevant certification.
• Strong conceptual and analytical skills, demonstrating out-of-the-box problem-solving.
• Proven ability to appropriately prioritize and plan complex work in a rapidly changing environment.
• Team player with experience leading and collaborating cross-teams to deliver successful solutions.
• Excellent oral and written communication skills (English language).
• Superior people and personnel management skills.
• Cloud-agnostic experience.

Skills

Expert-level experience in consulting and delivery management within the defined subject matter area.

Benefits

• Medical, Dental, and Vision insurance.
• Critical Illness, Accident, and Hospital insurance.
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available.
• Life Insurance (Voluntary Life and AD&D for employee and dependents).
• Short and Long-Term Disability.
• Health Spending Account (HSA).
• Transportation Benefits.
• Employee Assistance Program.
• Time Off/Leave (PTO, Vacation or Sick Leave).
• Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc.

Pay

The pay range for this position is $148,200.00 - $222,400.00 per year. Individual compensation offered within this range will depend on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. The company reserves the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.

Schedule

This is a permanent, fully remote position based out of Remote, OR.