Practice Architect - Capability Development

Key Responsibilities

• Develop and execute the capability development strategy and enablement programs for Professional Services, Customer Success, and strategic delivery partners across the Cortex & Cloud portfolio.
• Build scalable programs that continuously improve technical proficiency, delivery consistency, consultant readiness, and adoption of COE methodologies.
• Drive organizational readiness for new products, AI capabilities, automation initiatives, and service offerings.
• Establish long-term capability roadmaps aligned with business priorities and evolving customer needs.

Technical Enablement & Training

• Deliver hands-on technical enablement sessions, including workshops, labs, and real-world deployment scenarios.
• Conduct brown bag sessions, deep dives, and office hours to reinforce learning and address partner challenges.
• Develop role-based enablement paths for partner consultants, architects, and delivery leads.
• Lead technical workshops, boot camps, instructor-led training, hands-on labs, office hours, mentoring sessions, and knowledge-sharing forums.
• Support onboarding and continuous development of consultants throughout their career progression.

Strategic Field Engagement & Coaching

• Participate in strategic customer engagements, pilot deployments, and new service introductions where coaching and consultant development provide the greatest organizational value.
• Mentor consultants during customer engagements to strengthen technical execution, consulting skills, and customer interaction.
• Identify opportunities to improve consultant effectiveness through real-world coaching and practical experience.
• Support strategic partners through co-delivery engagements, ensuring adherence to COE standards and best practices.
• Assess strategic partner capabilities and identify gaps in delivery execution, technical skills, or methodology adoption.
• Act as a technical advisor and escalation point for partners during active deployments.

Capability Assessment & Organizational Readiness

• Define capability benchmarks and readiness criteria across the Cortex & Cloud portfolio.
• Audit technical, delivery, and consulting competencies across the organization.
• Identify skill gaps and develop targeted capability improvement plans.
• Partner with leadership to support certification planning, technical growth, and career development initiatives.
• Measure capability progression through technical assessments, certifications, delivery quality, and field performance.

Knowledge Management & Learning Assets

• Develop and maintain reusable capability development assets, including:
• Technical workshops
• Hands-on labs
• Technical demonstrations
• Recorded learning sessions
• Best practice guides
• Knowledge articles
• Quick reference materials
• Learning modules
• Continuously evolve capability content based on customer feedback, field observations, emerging technologies, and COE priorities.

Cross-Functional Collaboration

• Collaborate closely with Professional Services, Customer Success, Product Management, Engineering, Sales, Enablement, and strategic partners.
• Provide technical guidance, mentoring, and coaching to field teams.
• Provide ongoing field insights that influence future capability development priorities, service evolution, and product improvements.
• Work closely with Practice Architects (TA, DA, PE) to ensure enablement reflects current standards and capabilities.
• Provide feedback into COE on partner readiness, common challenges, and opportunities for improvement.