Practice Administrator (32664)

About the role

This position is responsible for managing daily activities of a multi‑physician office to ensure efficient office operations, including planning, organizing, and directing the overall clinic administrative operations.

Responsibilities

• Oversee the daily administrative operations of the assigned office(s).
• Interact regularly with the executive team and ensure operational priorities are aligned with company direction.
• Perform supervisory duties to include; interview, hire, train, and develop office managers to emerging leaders of the company.
• Conduct staff performance evaluations and wage increase determinations for office staff.
• Review annual patient satisfaction surveys and make recommendations as appropriate.
• Continually research and introduce process improvement measures and present suggestions to the COO for consideration.
• Interact regularly with physicians to ensure operational efficiencies are being met.
• Maintain compliance with governmental regulations and industry requirements.
• Conduct scheduled and unscheduled audits on clinic operational effectiveness to include financial audits, marketing, and personnel retention.
• Stay up‑to‑date with healthcare regulations.
• Serve as a liaison between the leadership team and office staff to enhance communication, resolve issues, and promote best practices toward the company’s common goal.
• Perform other duties as assigned.

Qualifications

Education: Bachelor’s degree from an accredited university in healthcare administration, business administration, public administration, or a related field required. Master’s degree preferred.

Experience: Minimum three (3) years of healthcare management experience including operations, finance, office oversight, and personnel management. Must have multi‑site experience and work directly with physicians.

Additional Qualifications: Licensure or ability to obtain licensure when background credentials warrant that such is required.

Knowledge: Thorough understanding of health care management, fiscal management, human resource management, government regulations, and compliance requirements. Understanding of standard processes of medical practices, medical terminology, and reimbursement policy. Possess knowledge of organizational policies and procedures to manage operations and ensure effective patient care.

Skills

• Demonstrated excellence in organizational and time management skills.
• Effective communication skills, both verbal and written.
• Proven ability to manage multiple priorities: delegating and achieving goals and objectives.
• Develop and maintain relationships at all levels of the organization and influence positive outcomes.
• Adapt, innovate, and lead in a fast‑paced environment where change is constant.
• Capable of exercising a high degree of initiative, judgment, and discretion.
• Proven ability to quickly identify, respond, and resolve patient/staff problems.
• Able to identify, analyze, and interpret complex data and provide resolutions to operational problems.
• Demonstrate solid commitment to researching, evaluating, and recommending continuous quality improvement plans.
• Possess a calm demeanor to lead and guide during emergency situations.
• Proficient in Microsoft Office and appropriate practice management software.