PR Comm Tech

About the role

Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting‑edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

A Comm Tech is required to assist with the planning, evaluation and management of existing complex LAN/wide‑area networks, voice, and the deployment and implementation of new network territories and services in Puerto Rico SG and the state Lottery. The role is responsible for analyzing, designing, installing, configuring, maintaining and repairing network infrastructure and application components, performing evaluations, maintenance, installation and training tasks to ensure network performance meets company and user satisfaction, and analyzing network billing to keep costs within budget.

Responsibilities

• Installs, configures and maintains the organization’s network.
• Performs system backups on internal and external network equipment.
• Troubleshoots network access problems and implements network security policies and procedures.
• Ensures LAN/WAN, telecommunications, and voice security access and protects against unauthorized access, modification, or destruction.
• Reviews user procedures to verify required steps were taken.
• Explains user procedures necessary to transmit data.
• Reads technical reference manuals for communications hardware and software to diagnose problems.
• Updates documentation to record new equipment, new sites, and configuration changes.
• Inspects communications wires and cables.
• Acts as second‑level support for the Field Service team on all communications‑related problems.
• Coordinates installation of communications lines.
• Manages security access systems.
• Works directly with ISP providers to resolve network outages or issues.
• Reviews and analyzes network billing.
• Performs these functions and any other duties assigned in the best interests of the company.

Requirements

• High school diploma (some college preferred; CCNA preferred; can be combined by experience and studies).
• 4 + years of experience in the networking field.
• Advanced knowledge of network configuration and design with Cisco networking devices.
• 4 + years of experience configuring Cisco routers, firewalls, and switches (IP routing, access lists, DHCP, IP & NAT).
• Firm understanding of TCP/IP, subnetting, Windows networking, and CAT5e/6/6A Ethernet cabling.
• Experience with network testing, automated diagnostic tools, and troubleshooting.
• Proficiency with monitoring tools management and analysis.
• Detail‑oriented with the ability to prioritize time‑sensitive matters.
• Solid verbal and written communication skills in English and Spanish.
• Excellent troubleshooting skills.
• Ability to work on multiple tasks simultaneously.
• Ability to maintain positive working relationships in a multicultural team.
• Self‑starter attitude.
• Good working knowledge of Microsoft Office applications.
• Strong analytical problem‑determination and resolution skills.

Qualifications

• High school diploma required; some college coursework preferred.
• CCNA certification preferred.
• 4 + years of experience with Cisco routers, firewalls, and switches.
• Experience managing diverse network platforms such as SD‑WAN, MPLS, fiber, wireless (5G/LTE), and broadband connections.
• Comprehensive understanding of VPNs and secure cloud connectivity solutions.
• Experience with 5G/4G LTE cellular data communications and modern enterprise Wi‑Fi standards (Wi‑Fi 5/6/6E/7, 802.11ax/be).
• Project team participation and multi‑site, multi‑jurisdiction enterprise network management.

Work Environment

Standard office environment with occasional exposure to temperature swings, dust, extreme heat, humidity, noise, mechanical and electrical hazards, and fumes from burned wiring. Work is performed at several off‑site locations; some tasks may be completed by telecommuting. The role involves both formal and informal work characteristics, autonomous and team‑oriented activities, routine and variable tasks, and a variable pace and pressure.

Physical Requirements

Primary functions require sufficient physical ability to work in an office setting and operate office equipment. Continuous fine finger dexterity for small tools; frequent walking, standing, sitting, and neck turning; firm grasp to lift and move equipment; occasional bending, stooping, squatting, reaching above shoulder height, pushing/pulling, twisting at the waist, and neck flexion. Lifting objects up to 25 lb from below waist to above shoulder level and transporting short distances; occasional lifting of 26‑50 lb to chest level over up to 30 ft; infrequent lifting of 51‑75 lb to waist level over up to 10 ft. Vision sufficient to read screens and documents; hearing within normal range.

Schedule

The position follows an 80‑hour biweekly work period with unscheduled breaks. Duties require being on call 24 hours a day, 7 days a week. Hours and days may vary, and some work may be performed by telecommuting.