Pozicione Vakante

About the role

At Porsche, we don't simply sell cars; we create experiences, inspire passion, and build lasting relationships. We are looking for a highly motivated and customer-oriented Sales Consultant to join our team and represent one of the world's most prestigious automotive brands. As the face of Porsche to our customers, you will deliver an exceptional sales journey, understand individual aspirations, and guide customers towards finding the Porsche that perfectly matches their lifestyle and ambitions.

Your Mission

• Create outstanding customer experiences throughout the entire sales journey.
• Build strong and lasting relationships with prospects and existing Porsche customers.
• Advise customers on Porsche Approved pre-owned vehicles, financing solutions, and additional services.
• Conduct personalized vehicle presentations and test drives.
• Identify customer needs and provide tailored mobility solutions.
• Contribute to sales targets while maintaining the highest standards of customer satisfaction.
• Act as a true Porsche Brand Ambassador at events, customer engagements, and daily interactions.

What Makes You a Great Fit

• Previous experience in automotive sales, luxury retail, hospitality, or another premium customer-focused environment.
• Passion for delivering exceptional customer experiences.
• Strong communication, relationship-building, and negotiation skills.
• Entrepreneurial mindset with a results-driven approach.
• High level of professionalism, organization, and adaptability.
• Genuine enthusiasm for the Porsche brand and automotive innovation.

Qualifications

• University Degree (marketing, business administration, social sciences, psychology)
• Driving Licence type B
• Language: English

What We Offer

• The opportunity to work with one of the most admired luxury brands in the world.
• A dynamic and high-performing team environment.
• Continuous learning and professional development opportunities.
• A performance-oriented reward structure.
• The chance to inspire customers and turn automotive dreams into reality.

About the role

Welcomes customers, handles initial inquiries and directs them to service and sales advisors to ensure a hospitable and professional experience.

Responsibilities

• Manages showroom digital media and online presence according to brand standards.
• Supports preparation of Porsche marketing activities.
• Promotes and analyses campaign and event effectiveness.
• Responsible for proper display of the Porsche Lifestyle collection.
• Identifies customer wishes and expectations regarding the Porsche Lifestyle collection.
• Responds professionally and promptly to email inquiries (and other online channels inquiries) in accordance with Porsche standards.
• Monitors customer satisfaction and records complaints.
• Uses customer loyalty programs (C@P) and maintains accurate customer and vehicle records.
• Greets customers at Porsche Service Centre, answers phone calls, provides necessary information, and transfers calls to the appropriate responsible person.
• Provides direct and proactive customer assistance according to defined processes.
• Receives and greets all customers courteously and escorts them to the appropriate contact person or Customer Lounge.
• Responsible for Customer Lounge presentation and appearance.
• Monitors scheduled service customers, personally welcomes them, offers refreshments, and directs them to the responsible employee.
• Informs customers about the status of the service process.
• Creates "Porsche Fascinating Moments" through refreshments, Wi-Fi access, and Porsche Lifestyle collection presentations.
• Assists with administrative tasks as required.
• Supports sales and aftersales teams when needed.
• Attends all mandatory Porsche training.
• Acts in compliance with legal, compliance, and integrity guidelines.
• Performs other tasks assigned by management.

Requirements

• University Degree / Education (technical, economic, legal, administrative or similar field)
• At least 1 year of experience in the automotive sector, luxury retail, luxury hotel concierge services or hosting
• Customer service experience
• German and/or English language skills
• Excellent MS Office knowledge
• Category B driving license

What We Offer

• Excellent remuneration package
• Very good opportunities for professional development
• Possibility to work in an international environment with most experienced professionals from automotive industry in Albania

About the role

At Porsche, excellence extends far beyond the moment a vehicle is delivered. We are looking for an exceptional Service Consultant to become the trusted advisor for our customers throughout their ownership journey. As the key link between our customers and our workshop operations, you will ensure that every service interaction reflects the premium standards, precision, and passion that define the Porsche brand. You will transform technical expertise into a seamless customer experience, building long-term relationships founded on trust, transparency, and outstanding service.

Your Mission

• Deliver an exceptional customer experience throughout the entire service journey.
• Advise customers on maintenance, repair, warranty, and service solutions.
• Coordinate service activities between customers and workshop teams.
• Prepare and explain service estimates, work orders, and recommendations.
• Ensure proactive communication regarding vehicle status and delivery timelines.
• Identify customer needs and provide tailored solutions that enhance satisfaction and loyalty.
• Act as a Porsche Brand Ambassador in every customer interaction.

Key Skills

• Customer-centric mindset with a passion for premium service.
• Outstanding communication and relationship-building skills.
• Ability to translate technical information into clear customer-oriented advice.
• Strong problem-solving and decision-making abilities.
• Excellent organizational and multitasking skills.
• Adaptability, resilience, and a solution-oriented approach.
• Digital literacy and confidence in working with modern automotive systems and technologies.

Qualifications

• University degree in Mechanical Engineering or a related technical field is preferred.
• Minimum 2 years of experience in an Aftersales Advisor, Service Consultant, or similar automotive customer-facing role.
• Strong knowledge of vehicle maintenance and repair processes.
• Experience in premium automotive, luxury retail, hospitality, or customer service environments is an advantage.
• Good command of English; German is considered an asset.
• Proficiency in Microsoft Office and service management systems.
• Valid Category B driving licence.

Why Porsche Albania?

• Represent one of the world's most iconic automotive brands.
• Join a dynamic, international, and high-performing organization.
• Benefit from continuous learning and professional development opportunities.
• Work in an environment driven by innovation, excellence, and customer passion.
• Enjoy a competitive compensation package and long-term career growth opportunities.