Poza Bartender

About the role

L’Ermitage Beverly Hills has been a sanctuary of elegance and discretion since 1975. An exclusive Five-Star, AAA Five Diamond, Two Michelin Keys property, we are committed to delivering world-class hospitality in an intimate and refined environment. Every team member contributes to the timeless experience that defines L’Ermitage and is committed to offering travelers excellence in hospitality.

Job Summary

Greet, direct, seat, and take food and beverage orders. Serve guests in accordance with company standards. Adhere to all beverage pour and recipe standards. Communicate inventory needs to appropriate manager. Be knowledgeable of all food, wine, beer, alcohol, and specialty cocktails offered. Use suggestive selling methods. Must continuously strive for revenue growth. Understand and communicate daily specials and specialty menus to guests. Understand and practice safe serving practices as they relate to alcohol service, such as recognizing intoxication and refusing service to a guest. Consult with Restaurant Management when support is needed. Be perceptive, proactive, and engaging. Anticipate your guest’s needs. Personalize the guest experience when possible; remember your guest and their requests.

Essential Functions of the Job

• Create syrups and in-house infusions.
• Complete pre-shift preparation such as preparing and stocking garnishes, pre-mix, and ice.
• Complete side work and closing tasks as required such as cleaning, sanitation of ice bins, and restocking for next shift.
• Operate efficiently and calmly throughout peak service times and high stress situations. Seek assistance from leadership when needed to ensure guest satisfaction.
• Properly open and close beer taps.
• Polish glassware, record any breakage.
• Maintain bathroom spaces during shift.
• Remove trash.
• Restock service stations and service bar areas.
• Prepare and present final bill to guest for payment.
• Obtain settlement and process using the POS system with adjusted tip if noted.
• Reconciliate cash, accurately charge credit cards, and make appropriate cash deposits at end of shift.
• Check out with manager once shift is complete.
• Practice cleanliness and safety in all dining areas, liquor and wine storage areas.
• Practice conscious knowledge of food allergies and safety. Communicate allergy concerns to guests. Escalate associate concerns to Restaurant Manager.
• Demonstrate a team-focused attitude and encourage collaboration.
• Understand and use safe work practices for all safety precautions including Emergency Evacuation Procedures, Violence in the Workplace, Accident Reporting, OSHA Compliance, and Bloodborne Pathogen Procedures.
• Attend meetings and training sessions as required.
• Comply with all policies as outlined in the Handbook, Property Supplement, or otherwise issued including time and attendance expectations, uniform and dress code standards, anti-harassment policy, and substances in the workplace.

Key Skills & Experience Required

• 1-2 years professional bartending experience at a full service, high-paced luxury or lifestyle cocktail bar.
• A High School diploma/GED.
• Demonstrates strong communication, organizational, and problem-solving skills.
• Strong beverage knowledge with understanding of cocktail recipes, spirits, wine, beer, and sake.
• Mixology or Sommelier certification are a plus.
• Able to complete a satisfactory background check.
• Able to work flexible hours based on business needs including weekdays and weekends.
• Expresses sincere enthusiasm for the role and passion for food and beverage.
• Must know how to prioritize, delegate, and respond in a timely fashion.
• Able to work under pressure, multi-task, and stay focused while maintaining hospitality.

Working Environment

• Work will primarily take place in a hotel resort and restaurant environment, in both guest-facing and employee back of house areas.
• Some seasonal exterior work with exposure to extreme temperatures and weather conditions.
• Group and solo work.
• Exposure to various hazardous chemicals, to be used only as instructed.

Technology and Equipment Used

• Point of Sale Software / Credit Card Processor (Micros)
• Reservations Software and iPad tablet
• Multi-line Phone System
• Time Keeping & Payroll Software
• Scheduling Software
• Cleaning Chemicals & Tools (mop/bucket, broom, vacuum, sanitizer bucket)
• CO2 Soda Fountain System
• Refrigeration/Freezer Systems
• Keg storage Systems
• Automatic Dishwasher