Power Supply Technician

About the role

The Power Supply Technician is responsible for the installation, maintenance, troubleshooting, and repair of power supplies that support the HFC and broadband network. This role ensures that all power supply locations remain safely energized, compliant with utility standards, and functioning at optimal performance to support reliable field operations. The technician also performs aerial work, emergency restoration, and collaborates with utility providers as needed.

Key Performance Indicators

• Power supply uptime and reliability
• Completion of scheduled maintenance tasks within required timelines
• Quality audit pass rate
• Safety compliance: zero preventable incidents
• Response time for outages and emergency restoration
• Accuracy of documentation and reporting
• Customer/internal stakeholder satisfaction

Responsibilities

• Install, upgrade, maintain, and repair power supplies and related equipment
• Perform cable runs to and from power supply locations, including aerial and underground
• Conduct routine inspections and preventive maintenance on power supplies
• Complete aerial line work and maintenance tasks in accordance with safety and quality standards
• Ensure all installations and repairs meet company, utility, and industry specifications
• Assist with coordination and communication between the company and local utility providers
• Support field teams with overflow work, emergency response, and restoration activities
• Operate heavy equipment when required (e.g., backhoe)
• Maintain accurate documentation of work performed, materials used, and system updates
• Adhere to all company policies, procedures, safety protocols, and PPE requirements
• Participate in on-call rotations, including nights, weekends, and emergency situations
• Perform other duties as assigned

Requirements

• High school diploma or GED required
• 1–3 years of experience in cable, electrical, utility, or telecom field preferred
• Prior experience with power supplies, HFC plant, or commercial electrical systems strongly preferred
• CDL preferred (not required)
• Experience operating heavy equipment such as a backhoe preferred

Work environment & conditions

• Frequent work outdoors in varying weather conditions
• Work at heights on poles and ladders
• Work near energized equipment and traffic
• Heavy equipment operation
• On-call rotation, nights, weekends, and emergency response
• Interaction with utility representatives, field supervisors, and internal crew

Critical success factors

• Technical Excellence & Safety: Demonstrates strong technical ability in power supply maintenance while consistently following all safety and utility compliance standards
• Reliability & Responsiveness: Performs high-quality work, meets deadlines, and responds quickly to outages, emergencies, and on-call demands
• Collaboration & Communication: Works effectively with field teams and utility partners, maintaining clear documentation and professional communication