Power Services Manager - Audio Visual, Event Technology

Company Overview

Pinnacle Live is a premium, in‑house AV and event production company operating at premier hotels and resorts across North America. We exist to Elevate Experiences — combining cutting‑edge production with a deeply human touch, holding ourselves to a standard where exceptional is the baseline. We're guided by three core values: Excellence is our attitude. Innovation is our mindset. Our people make the difference. If you show up prepared, take ownership of your craft, and want to grow alongside a team that holds itself to high standards, we'd love to meet you.

Job Summary

Located at the Hilton Anatole, the Power Services Manager oversees daily power operations at an assigned venue, ensuring efficient resource planning, execution, and compliance with safety and quality standards. This role is accountable for labor coordination, budget oversight, and alignment with the company’s goals and operational framework.

Essential Functions

• Collaborates with Venue Leadership, Sales Teams, and Technical staff to ensure compliance with Power standards and promote operational excellence.
• Plans and allocates labor based on production and exhibit schedules, estimating work hours required to meet event needs.
• Interprets production and exhibit floorplans, specifications, and job orders; assigns tasks to Technicians and supervises execution to ensure safety and quality.
• Provides coaching and guidance to Power staff, reinforcing company policies and encouraging performance improvements.
• Identifies and implements process improvements and equipment usage strategies to increase crew efficiency.
• Troubleshoots operational issues and supports Technicians in resolving on‑site challenges.
• Motivates team members through feedback and performance coaching to meet project goals.
• Manages and maintains accurate records of labor hours, materials, and equipment inventory.
• Oversees Power material requisitions, infrastructure and equipment inspections, and usage.
• Participates in Power activities when necessary and leads by example.
• Reviews electrical load calculations to ensure Power safety and compliance.
• Partners with clients to determine labor and equipment needs for event installs and dismantles.
• Completes and submits necessary documentation related to sales, labor, and equipment.
• Verifies the return of all Power equipment and ensures damaged or defective items are properly tagged for repair.
• Performs additional duties as assigned to support department and company success.

Required Skills & Knowledge

• Working knowledge of all Microsoft Office software applications, establishing SharePoint sites and Teams presentations as required.
• Strong written and verbal communication skills and excellent project management abilities.
• Ability to handle complex assignments requiring judgment, initiative, problem‑solving and recommendations.
• Thorough knowledge of company and departmental policies and procedures.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibilities

Manages a team of exempt and non‑exempt personnel in accordance with company policies and applicable federal and state laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, coaching, mentoring, directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Education & Experience

• High School Graduate or Bachelor’s degree; related field experience preferred.
• Ability to interpret floor plans and three‑dimensional drawings.
• Understanding of Power safety procedures.
• Familiarity with local union jurisdictions and rules.
• Minimum of five (5) years of electrical experience.

Certifications

• ETCP Entertainment Electrician or Portable Power Distribution certification preferred.
• Journeyman Electrician certification preferred.

Travel Demands

Travel up to 10%.

Benefits

• Generous time off with PTO, holidays and sick/personal days.
• 401(k) with a contribution match.
• Health, vision, dental, and other insurances.