Power Plant Ops Engineer

Responsibilities

• Identify, prioritize, and troubleshoot ESS equipment and operational incidents in accordance with customer business requirements, organizational policies, and operational impact.
• Collaborate with Product Development Team to ensure operational sustainability point of view is considered during NPI.
• Create KPIs to analyze and discover possible growing issues and opportunities for improvement.
• Create new rules for our data engine, to support strategic root cause corrections.
• Provide timely response to all incidents, outages, and performance alerts.
• Categorize issues for escalation to appropriate technical teams.
• Document all actions in accordance with standard company policies and procedures.
• Cookordination with field technicians during installation and operational issue resolution.
• Work with internal and external technical and service teams to support both temporary and permanent solutions to system issues, and to create and/or update knowledge base articles.
• Perform basic systems testing and operational tasks (Installation of patches, network connectivity testing, script execution, etc.).
• Lead multiple ad hoc technical teams in operational environments with high uptime requirements.
• Train and Support Tier 1 team on new Systems, Devices and Projects.

Requirements

• BS degree from an accredited college or university in Electrical Engineering or related field.
• 1-3+ years’ experience with systems that incorporate batteries, solar, and power conversion systems.
• Aptitude to quickly learn new systems/technical applications.
• Self-motivated, detail-oriented personality, demanding high quality performance from self and colleagues.
• Basic knowledge of network communication architectures and protocols.
• Strong communication skills, with the ability to communicate clearly with customers and Stem technical personnel in high stress situations.
• Ability to think creatively to resolve problems.
• Experience with Jira & Confluence, SQL, Python, Linux/ command line, Big Datavisualization, relational databases are a plus.
• Knowledge in electrical power and metering systems a plus.