Power Manager NC - Field Technician

About the role

Franklin Energy is redefining the clean energy future as the only integrated provider of comprehensive solutions, combining expertise in strategic consulting, program delivery, product solutions, and design/build services. Powered by advanced AI‑driven technology platforms, the company delivers seamless, tech‑driven support across the entire energy service ecosystem to accelerate impactful change and ensure an unmatched customer experience. Since 1994, Franklin Energy has been a trusted partner in protecting communities and the planet.

Position Summary: This position is responsible for performing the installation, removal, modification, inspection, and/or service of Direct Load Control (DLC) devices in residential markets while exhibiting safe, courteous, and helpful behavior and maintaining compliance with company standards.

Responsibilities

• Install, inspect, modify, remove and/or service DLC devices as directed.
• Exhibit basic HVAC technical aptitude and understanding.
• Perform work requiring electrical/electronic usage and mechanical theories and principles.
• Navigate and understand basic operating components of air‑conditioning systems.
• Maintain a professional appearance appropriate for representing the organization and the client.
• Ensure customer specifications and company quality standards are met.
• Complete special projects as assigned.
• Collaborate in a team atmosphere to continuously improve operations.
• Occasional weekend travel to job sites to accommodate customer needs.
• Participate in the on‑call rotation system for after‑hours service calls.
• Conduct inventory counts and submit inventory reports as requested.
• Assist with cleaning and organizing warehouse locations and fleet vehicle parking areas, including proper storage of product and recycling materials.
• Ensure assigned fleet vehicles have all required safety products, are kept clean and orderly, and perform routine vehicle safety inspections with reporting.

Requirements

• High school diploma or equivalent required.
• 1–3 years of experience preferably in basic wiring, lighting, HVAC, troubleshooting, or other technologies installed in commercial/residential applications.
• Mechanical and technical aptitude.
• Basic construction knowledge.
• Basic knowledge of building science/energy auditing.
• Experience in installing technologies, manual labor, and using tools.
• Preferred background in one or more of the following: building science and design, building envelope, weatherization or related fields, building maintenance, home inspection, HVAC, lighting, controls, or renewable energy.
• Valid driver’s license and reliable transportation.

Skills

• Strong customer service and communication skills.
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
• Capability to handle a wide variety of work in a fast‑paced environment.
• Detail‑oriented, organized, self‑starter with ability to prioritize workload.
• Ability to identify and resolve project application issues with customers and trade allies.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong data‑entry skills for tracking systems/databases.
• Effective verbal and written communication with customers, clients, and employees.
• Ability to analyze and interpret data and solve practical problems.
• Knowledge of mathematical concepts such as fractions, percentages, and ratios.
• Self‑motivated and able to work independently with limited supervision.
• Commitment to diversity and inclusion.

Compensation & Benefits

Franklin Energy reasonably expects the starting salary for this position to fall between $22.00 and $24.00 per hour. The final offer will be determined based on relevant experience, skills, qualifications, internal equity, geographic location, and business needs. The company offers a comprehensive benefits package, including medical, dental, and vision coverage; retirement benefits; paid time off; paid holidays; and other company‑sponsored benefits and programs.

Travel Requirements

Willingness to travel up to 95% of the time.