Pottery Barn - Designer (part-time)

About Us

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands—Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark & Graham, Outward, and GreenRow—are among the best known and most respected in the industry. We offer beautifully-designed, stylish, and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room, and even outdoor spaces. While our business has evolved since our first brick-and-mortar store opened over half a century ago, our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and communities remains unchanged. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing.

Responsibilities

• Professionally and personably engage with customers, showcasing passion for design and the company's products and services.
• Demonstrate comprehensive knowledge of the design studio assortment and seasonal merchandise.
• Provide decorating and styling techniques to shoppers.
• Capture appointment leads for design services and conduct design consultations.
• Craft and present design plans tailored to clients' style, budget, and priorities.
• Maintain communication with clients throughout ordering and delivery.
• Follow up with clients for phase appointments, seasonal updates, and referrals.
• Provide support with online returns, product information, credit applications, and more to ensure a high level of client satisfaction.
• Efficiently handle register transactions, online orders, and online returns.
• Assist with visual merchandising and perform other duties as assigned by management.
• Meet sales per hour, loyalty, and appointment goals, along with other metric objectives to contribute to store success.
• Work both independently and as a team member to exceed customer expectations and support peers.
• Adhere to all company policies and procedures.

Benefits

• Sick time accrual
• Holiday pay
• Associate discount
• EAP benefit
• Flexible scheduling
• Good retail hours
• Supportive environment