Potential $5000 sign on bonus
H&H Recruiting · Detroit, MI · 11 mo ago
OTHRFull-time
About the role
This role is responsible for managing customer relationships and providing technical support.
Responsibilities
- Manage customer relationships and provide technical support
- Handle escalations and resolve complex issues
- Document and maintain knowledge base articles
- Conduct training sessions for new hires
Requirements
- Bachelor’s degree in Computer Science or related field
- At least 2 years of experience in IT support or customer service
- Strong problem-solving and communication skills
- Proficient in Microsoft Office Suite
Qualifications
- Experience with ticketing systems
- Knowledge of network infrastructure and troubleshooting
- Ability to work independently and manage multiple tasks
Skills
- Excellent written and verbal communication skills
- Technical proficiency in relevant software
- Customer service orientation
Benefits
- Flexible schedule options
- Comprehensive health insurance
- Professional development opportunities
Pay
- $50,000 annually
Schedule
- Full-time
Benefits
- Health insurance
- Retirement plan
- Employee discounts
Application Instructions
To apply, please fill out the form below and indicate your preferred method of communication.