Postal Specialist

This position assists in all areas of Postal Services at both the Green Hall and Student facilities. The role involves training in all aspects of Postal Services to fill in where needed, with a focus on both Route and Shipping Specialist responsibilities.

Responsibilities

• Properly sort incoming mail and packages based on knowledge of the University and its operations across 100+ departments.
• Evaluate daily delivery load and plan a logistically efficient route for delivery.
• Utilize custom software for scanning every package or item to be delivered and accurately enter delivery information.
• Load carts, vans, trucks, and box trucks with various packages and items for delivery.
• Safely operate LU vehicles ranging from cars to large vans and box trucks.
• Make at least three trips daily to the local USPS facility to receive and deliver USPS mail and packages.
• Use SCLogic package management software to receive, sort, and deliver all items.
• Provide faculty, staff, and students with accurate postal information or direct them to the appropriate resource.
• Maintain a working knowledge of postal policies and procedures for USPS, UPS, FedEx, and other carriers for incoming and outgoing mail and packages.
• Deliver all University mail and packages to their respective locations on campus via vehicle, walking (up to 6 miles daily), or a combination, regardless of weather or number of items.
• Deliver mail and packages to departments off campus throughout the city.
• Pick up outgoing packages from both on-campus and off-campus departments.
• Deliver student packages to the student mail facility and pick up outgoing mail and packages from the student mail facility daily.
• Scan and process outgoing packages for the correct carrier and prepare all outgoing items for transfer to the respective carrier at the end of the day.
• Provide accurate shipping quotes based on carrier preference, delivery time, item size, weight, and destination.
• Assist staff at the student mail facility during peak times in processing and delivering packages, following their policies and procedures.
• Research and identify incorrectly addressed mail and packages.
• Properly unload and sort incoming mail and packages from up to 4 different carriers.
• Reroute improperly addressed mail and packages to the correct location or carrier.
• Safely handle packages ranging in weight from 1lb to 100lbs.
• Communicate with customers via phone, email, or in person.
• Handle special shipping requests from departments outside of normal operations.
• Process and manage rental agreements for in-house rental boxes.
• Communicate with Route Specialists about departmental changes.
• Utilize various shipping resources to calculate shipping quotes from 3 different carriers.
• Process shipments remotely via phone communication.
• Scan incoming shipments and mail being held in the facility and assign appropriate shelf locations.
• Sort, organize, and prepare shipments leaving the facility based on individual carrier regulations and policies.
• Accurately process returned packages to their original sender based on carrier specifications.
• Accurately process and balance cash drawer daily.
• Operate a meter machine to accurately apply postage to outgoing letter mail.

Requirements

• Working knowledge of Windows operating systems.
• Proficiency in Microsoft Excel, Outlook, and Word.
• Ability to develop a working knowledge of SCLogic Management Software.
• Working knowledge of Pitney Bowes shipping and processing software.
• Understanding of the general postal process.
• Knowledge of operational procedures of USPS, UPS, and FedEx (preferred).
• Ability to generate reports and analyze data for inconsistencies.
• High School Diploma (required).
• Experience operating vehicles of different sizes, ranging from sedans to box trucks.

Qualifications

• Must be 21 years of age or older to obtain LU-approved driver certification.
• Possess a valid driver’s license with a minimum of five (5) years of documented driving history.
• Maintain a clean driving record.

Skills

• Strong communication skills, both verbal and written, to convey clear, well-articulated information.
• Ability to understand, speak, and write English proficiently.
• Public communication skills for professional representation of Liberty University.
• Strong organizational skills.
• Strong computer skills.
• Ability to count money accurately in cash drawers at the beginning and end of shifts.
• Problem-solving skills to analyze information and apply judgment to routine and complex issues.

Physical and Sensory Abilities

• Required to travel to local and campus locations.
• Frequently required to operate both indoors and outdoors regardless of weather conditions or temperatures.
• Regularly required to hear and speak effectively for oral communication.
• Regularly required to operate vehicles of all sizes.
• Handle materials, reach overhead, kneel, or stoop to conduct business.
• Regularly handle or maneuver items weighing up to 100 pounds with assistance.

Working Conditions

The role is performed indoors in a climate-controlled environment and outdoors as needed. The workspace is well-lit, and the noise level is moderate.

Pay

Compensation ranges from $15.38 to $21.63 per hour, determined by qualifications, experience, education, skills, certifications, University needs, and external market conditions.

Benefits

The position may be eligible for comprehensive benefits, including health insurance, retirement plans, and tuition assistance.

Schedule

This is a full-time, onsite position.