Post Summary Operations Specialist

FedEx Logistics · Tonawanda, NY · Yesterday

Management$4k–$6k/moFull-time

About the role

To provide customers with the highest quality of service by providing consistent customer service while resolving customer duty and tax disputes by filing claims with US Customs & Border Protection (CBP).

This position is responsible to analyze, and make financial and other decisions based on company culpability for both the company and the customer. Provides advice to clients based on research, matter of opinion and facts to both internal/external customers and operational departments/ regulatory & compliance alike.

Responsibilities

Answers disputes and responds as needed per customer SOP.
Resolves billing, banking, and credit issues.
Coordinates post entry activity on customer's behalf.
Performs route cause analysis as directed by Management.
Coordinates post-entry activities on the customer's behalf.
Accesses clients systems (external systems) as necessary.
Corresponds with business partners in various mediums to include written, phone or e-mail.
Keeps business partners apprised of changes to their entries.
Receives disputes and responds as needed per customer SOP.
Interacts with customers, internal staff/departments and management of all levels.
Supports Account Administrators with account management activities regarding all aspects of post summary corrections with detailing spreadsheets.
Sorts and assigns department workload based on objectives stated by management.
Transmits entry corrections to CBP; 520 (d), Voluntary Tenders and PSC's.
Reviews CBP Receivable account, makes decisions regarding financial reporting up to $999.99.
Makes decisions based on entry knowledge and customer SOP.
Monitors daily reports and makes decisions based on entry knowledge and customer SOP.
Communicates with internal and external customers concerning inquiries/problems relating to the release and entry of imported merchandise, ensures compliance and avoids delays at release.
Issues include Country of origin/marking, NAFTA, quota/visa restrictions, anti-dumping and countervailing duty issues, tariff classification, etc.
Ensures issue(s) are resolved timely and in compliance with laws and regulations.
Provides regulatory information/guidance to clients, shippers and employees at all levels and locations in person or via phone, fax, letter and email concerning imported merchandise and ensures accurate entry at the lowest possible cost.
Conducts research via internet, global trade data, other internal resources and consults with government agencies as necessary to compile information.
Develops arguments and creates claims and protests to customs on behalf of clients.
Maintains up-to-date knowledge of customs & other gov't agencies' regulations affecting importation of merchandise by reading, evaluating & further researching info.
Exercises discretion and judgement regarding all entry handling within PSOT by disseminating entries that are on the company bond and responsibility thereof, and those not on our bond where the importer (our customer) is the Importer of Record on any given entry.
If there are questions, judgement to elevate to team members or management must be considered.
Plans, organizes and maintains progress to meet work objectives and deadlines; anticipates potential problems and works to resolve them.
Participates in relevant educational experiences, reads job related literature, keeps up to date on new trends and laws effecting the processing of entries, and improves capabilities to meet changing job requirements.
Performs other duties as assigned.

Requirements

High school diploma/GED required
Minimum of six (6) months experience required with Brokerage knowledge obtained by working in a Brokerage related field
CCS/CES credentials preferred
MS Office, Outlook, office equipment (phone fax, photocopier, printer, scanner) required
Prefers knowledge of US Customs regulations and other federal regulations and requirements as well as HTS Classification and required knowledge of the harmonized tariff systems.
Must use good judgement and initiative by considering the advantages, disadvantages and possible adverse consequences to company, customer and/or CBP, other PGA.
Must arrive at sound and timely decisions, recognize when action is needed and assumes responsibility.
Must apply application of technical expertise regarding entries, and how to correct while maintaining the utmost compliance needs of the customer and company.
Must have behavior flexibility by controlling emotion under the demands of time, multiple assignments, juggling customers, and flexibility in changing priorities and directions.
Must have strong organizational, problem-solving and interpersonal skills
Must handle high volume of work in a time sensitive environment

Skills

Knowledge of US Customs regulations and other federal regulations and requirements as well as HTS Classification and required knowledge of the harmonized tariff systems.
Ability to anticipate, identify, and resolve disputes timely and to customer/company satisfaction.
Ability to resolve billing, banking, and credit issues.
Ability to coordinate post entry activity on customer's behalf.
Ability to perform route cause analysis as directed by Management.
Ability to coordinate post-entry activities on the customer's behalf.
Ability to access clients systems (external systems) as necessary.
Ability to correspond with business partners in various mediums to include written, phone or e-mail.
Ability to keep business partners apprised of changes to their entries.
Ability to receive disputes and respond as needed per customer SOP.
Ability to interact with customers, internal staff/departments and management of all levels.
Ability to support Account Administrators with account management activities regarding all aspects of post summary corrections with detailing spreadsheets.
Ability to sort and assign department workload based on objectives stated by management.
Ability to transmit entry corrections to CBP; 520 (d), Voluntary Tenders and PSC's.
Ability to review CBP Receivable account, make decisions regarding financial reporting up to $999.99.
Ability to monitor daily reports and make decisions based on entry knowledge and customer SOP.
Ability to communicate with internal and external customers concerning inquiries/problems relating to the release and entry of imported merchandise, ensure compliance and avoid delays at release.
Ability to issue Country of origin/marking, NAFTA, quota/visa restrictions, anti-dumping and countervailing duty issues, tariff classification, etc.
Ability to provide regulatory information/guidance to clients, shippers and employees at all levels and locations in person or via phone, fax, letter and email concerning imported merchandise and ensure accurate entry at the lowest possible cost.
Ability to conduct research via internet, global trade data, other internal resources and consult with government agencies as necessary to compile information.
Ability to develop arguments and create claims and protests to customs on behalf of clients.
Ability to maintain up-to-date knowledge of customs & other gov't agencies' regulations affecting importation of merchandise by reading, evaluating & further researching info.
Ability to exercise discretion and judgement regarding all entry handling within PSOT by disseminating entries that are on the company bond and responsibility thereof, and those not on our bond where the importer (our customer) is the Importer of Record on any given entry.
Ability to plan, organize and maintain progress to meet work objectives and deadlines; anticipate potential problems and work to resolve them.
Ability to participate in relevant educational experiences, read job related literature, keep up to date on new trends and laws effecting the processing of entries, and improve capabilities to meet changing job requirements.
Ability to perform other duties as assigned.

Benefits

Paid training provided

Pay

$4,075.71 - $5,801.99 Monthly

Schedule

Hybrid- Monday - Friday 8:00am-4:30pm EST

Location

Tonawanda, NY, Champlain, NY, Romulus, MI, Memphis, TN, Gardenia, CA, Atlanta, GA, Auburn, WA, Blaine, WA within a 50-mile radius is required.