Post-Sales Account Manager, West Coast

About the role

Account Managers Serve as the liaison between Locala and its customers. This role reports to the Head of Customer Success.

Responsibilities

• Address customers’ needs and concerns as quickly & effectively as possible to develop and maintain strong relationships.
• Develop & deliver performance reports to clients and benchmark those results against similar campaigns.
• Work independently and collaboratively as part of a team.
• Develop strong relationships with customers, connect with key business executives and stakeholders.
• Work alongside trading teams to monitor campaign performance and leverage data-driven results obtained to conduct campaign upsells.
• Answer client queries and identify new business opportunities among existing customers.
• Create and deliver reporting, providing analysis of performance.
• Manage projects with the design team to deliver best-in-class creative executions.
• Liaise with cross-functional internal teams (including Data, Marketing, Studio and Product Services departments) to improve the entire customer experience and are able to advise clients on basic technical questions.
• This role is not centered around sales but rather focuses on managing campaigns/accounts.

Requirements

• Hands-on media experience (i.e. programmatic, display, audio, CTV, DOOH) is crucial for this position.

Qualifications

• 2-3 years experience in the Ad Tech/Digital advertising field.
• Highly organized and able to prioritize.
• Able to self-manage, juggle multiple priorities & meet deadlines with a strong attention to detail.
• Proficient in analyzing large datasets and prioritizing them into actionable insights.
• Excellent communication skills.
• Client-facing experience.
• Comfortable with a start-up environment, open to facing interesting challenges globally with a problem-solving & resourceful mindset.

Skills

• Hands-on media experience (i.e. programmatic, display, audio, CTV, DOOH).

Benefits

In addition to an engaging company culture, a remote-first work environment and training & development, future Localers can expect a competitive benefits package that includes:

• Medical, Dental & Vision Insurance - 100% paid for the employee-only, 80% for dependents.
• 401k with Company Match.
• Paid Parental Leave.
• Paid Vacation, Sick Time & Holidays.

Salary range for this role is 80-90k, with up to a 10k bonus.