Post-Release Case Manager - Richmond, VA

About Concordance

Concordance’s reentry program is designed to dramatically reduce recidivism by helping individuals with justice involvement lead meaningful, abundant, and joyful lives. Our holistic, evidence-based model offers a wide range of services—therapy, case management, yoga, behavioral health and substance use recovery groups, spiritual care, life skills, medical care, education, and job readiness. Each participant is formally supported by our Care Team for a full year, ensuring stability and long-term success. Now operating in Missouri, South Carolina, and Virginia, Concordance is a national leader in compassionate, innovative reentry care.

About the Role

The Post-Release Case Manager serves as a trusted guide, advocate, and accountability partner for participants by monitoring progress and helping participants navigate through obstacles. Post-Release Case Managers facilitate both individual and group sessions with participants and serve as the designated leader of participants’ care teams. The Post-Release Case Manager collaborates with the care team to ensure participants are obtaining quality support as they advance through the program model.

Responsibilities

• Facilitate participant programming:
  • Conduct impactful 1:1 and group sessions, developing a comprehensive understanding of every participant on the caseload.
  • Facilitate group sessions focused on life skills such as money management, healthy sexuality, hygiene, self-care, and refusal skills.
  • Provide meaningful 1:1 sessions with participants to explore areas for growth and encouragement to persevere, and ensure treatment goals are met.
  • Uphold the quality and fidelity of the Concordance re-entry model curriculum when delivering 1:1 sessions and groups.
  • Deliver participant Reflections when necessary, in a timely and trauma-informed manner.
  • Connect participants to community resources such as housing, food, and healthcare.
  • Support Center-wide events.
  • Perform other tasks as needed.
• Communicate with the multidisciplinary care team:
  • Document sessions (for individual and groups), including noteworthy participant interactions in electronic record system.
  • Document Reflections using standard forms.
  • Collaborate with the Care Team, including the Career Coach and Therapist assigned to each participant, providing input on progress to ensure consistency in instruction/learning pre-to-post release and alignment with participant goals.
  • Communicate daily with Center Coordinator regarding participant scheduling needs.
  • Participate in internal meetings, community partnership meetings, and trainings.

Requirements

Personal Attributes

• Passion for Concordance’s mission and compassion for others.
• Ability to multitask and organize complex, detailed information.
• Energy for multi-disciplinary, team environment.
• Excellent interpersonal skills as evidenced by compassion, energy, and ability to build rapport.
• High quality verbal and written communication skills.
• Familiarity with and endorsement of 12-step programming.

Education and Licensure

• Bachelor’s degree in social service-related field (social work, psychology, counseling, criminal justice, sociology, or similar).
• CPR/First Aid, preferred, or able to complete within first 90 days.

Physical Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This person must be able to:

• Sit or stand at a personal computer for typing and reading.
• See, hear, speak, walk, and sit.
• Use hands and fingers to handle or feel objects, tools, or controls; reach with hands and arms; stoop, kneel, crouch, or crawl.
• Facilitate 45-minute sessions without a break.
• For center events, help set up, which may include moving classrooms around and carrying and setting up tables and chairs.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Benefits

We offer a comprehensive benefits package that includes:

• Competitive pay and paid time off.
• Matching 401(k).
• Medical, dental, and vision coverage.
• Basic life insurance and AD&D.
• Professional development opportunities.
• Employee Assistance Program (EAP) for quick access to a wide range of life resources.
• Generous PTO.
• Wellness stipend.

Conditions of Employment

The offer for the right candidate is contingent upon successfully completing the following requirements:

• Passing a drug test.
• Verification of employment eligibility via I-9.
• Satisfactory completion of a background check.
• Verification of employment and education.
• Signing the team member handbook.
• Declaration of no conflicts of interest.

Why Join Concordance?

This is an exciting opportunity to contribute to a transformative mission and make a lasting impact on the lives of justice-involved individuals. As part of the Concordance team, you'll play a crucial role in advancing our vision and shaping the future of reentry services nationwide. We offer a dynamic and supportive work environment with opportunities for professional development and growth.