Post Market Surveillance Specialist

About the role

The Post Market Surveillance Specialist supports product monitoring and post-market surveillance activities through collection, trending, analysis, and reporting of product quality and performance data. The role works closely with cross‑functional teams to identify emerging trends, support continuous improvement, and ensure effective monitoring of product performance throughout the product lifecycle.

Responsibilities

• Perform quality metrics and trending analyses for complaint data, including complaint timeliness, lot trending, complaint category trending, and root cause trending presented during Product Performance Management and Management Review meetings.
• Prepare, analyze, and present complaint trending data, product performance metrics, and post-market surveillance information to support annual drug and device reports.
• Escalate identified complaint trends, safety signals, or Drug‑1 complaints in accordance with company procedures.
• Complete literature reviews to identify potential product quality complaints, adverse events, or safety‑relevant information for marketed products.
• Support product recall activities, including preparation of regulatory documentation, maintenance of reconciliation records, and communication with consignees.
• Initiate document change controls and support revision of standard operating procedures, work instructions, forms, and related quality documents.
• Differentiate and appropriately route product quality complaints, adverse events/incidents, medical information requests, customer feedback, and regulatory agency inquiries.
• Capture, review, analyze, and trend product quality complaint data to identify emerging risks and opportunities for continuous improvement.
• Comply with applicable global regulations, standards, and internal procedures regarding the receipt, review, investigation, and reporting of product experiences.
• Collaborate effectively with cross‑functional stakeholders, including R&D, Engineering, Quality, Operations, Medical Affairs, Technical Services, Product Support, Clinical Services, and Customer Care to evaluate complaint data and product performance.
• Generate, maintain, and distribute complaint database reports, scorecards, dashboards, and surveillance metrics.
• Provide support during internal audits, external audits, and regulatory inspections, including preparation of metrics, documentation, and responses to requests.
• Support continuous improvement initiatives related to complaint handling, surveillance processes, reporting, and data analytics.
• Perform other duties as assigned.

Qualifications

Education: Bachelor's degree in Science, Engineering, Mathematics, Business, or a related discipline.

Experience: Minimum 4 years of experience in medical device, biologics, and/or pharmaceutical manufacturing; minimum 1 year of experience performing data analysis and trending activities; experience with complaint management and post‑market surveillance preferred.

Skills

• Strong analytical, organizational, problem‑solving, and time‑management skills.
• Advanced proficiency with Microsoft Excel, including pivot tables, formulas, and data analysis.
• Proficiency with Power BI, including dashboard development, data visualization, and analysis of complaints, product performance, and post‑market surveillance data.
• Proficiency with Microsoft Word and PowerPoint.
• Knowledge of complaint handling processes, trending methodologies, and post‑market surveillance requirements.
• Knowledge of applicable regulations and standards (21CFR 820, 21CFR 803, 21CFR 210/211, EU MDR, MDSAP, ISO 13485, CMDCAS, etc.).
• Ability to read and interpret scientific, medical, and technical literature.
• Excellent written, verbal, and presentation skills.
• Ability to communicate effectively with technical and non‑technical personnel across all organizational levels.
• Experience preparing metrics and executive‑level reports for management review and regulatory reporting activities.
• Ability to work independently while managing multiple priorities in a fast‑paced environment.

Benefits

Keenova offers employees a Total Rewards package which includes competitive pay and benefits.

Pay

The expected base pay range for this position is $61k–$98k. Base pay offered may vary depending on job‑related knowledge, skills, and experience. This position is eligible for a bonus in accordance with the terms of the applicable program; bonuses are awarded at the Company’s discretion.

Schedule

Hybrid/onsite