Post Market Analyst

Contract Length: 12 months • Pay Rate: $35-$40/hr • Location: Burlingame, CA (onsite, relocation considered)

About the role

Apex Systems is seeking a Post Market Complaint Analyst to support a client’s Hearing Enhancement and wearable technology programs. This role will focus on post-market surveillance (PMS), complaint investigations, and customer quality activities supporting regulated products.

Responsibilities

• Review, triage, investigate, and document customer and product complaints.
• Support post-market surveillance (PMS) activities for Hearing Enhancement products.
• Manage and track first-party store complaints and customer escalations.
• Assist with complaint trend analysis and reporting.
• Support CAPA investigations and root cause analysis activities.
• Maintain complaint records and documentation in accordance with quality system requirements.
• Partner with Quality, Engineering, Product, and Operations teams to ensure timely complaint resolution.
• Support SOP, work instruction, and quality record updates as needed.
• Assist with audits and quality compliance initiatives.

Requirements

• 1-4 years of experience in Quality, Complaint Handling, Customer Quality, Product Quality, or Post Market Surveillance.
• Experience investigating product complaints or customer escalations.
• Familiarity with CAPA and root cause analysis methodologies.
• Experience working with quality systems, document management systems, or complaint management tools.
• Strong organizational and communication skills.

Preferred Qualifications

• Knowledge of ISO 13485 and/or FDA quality regulations.
• Experience supporting regulated products.
• Experience with data analysis and trend reporting.
• Experience supporting consumer electronics, medical devices, wearables, or technology products.

Benefits

• Medical, dental, vision, life, and disability insurance plans.
• Employee Stock Purchase Program (ESPP).
• 401K program with company match after 12 months of tenure.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program and access to certification prep, technical/leadership courses, books, and seminars after 6+ months of tenure.
• Certification discounts and association perks (e.g., CompTIA, IIBA).
• Dedicated customer service team and certified Career Coach for consultants.