Post Closing Quality Control Analyst

About the role

Perform comprehensive quality reviews with a focus on operational risk management, internal manual controls, state guidelines and product specific internal overlays. Assists segment leadership in providing meaningful input though comprehensive reviews and oversight of data integrity and documenting quality trends.

Responsibilities

• Perform reviews (daily, weekly, monthly) to evaluate individual performance compared to internal departmental quality standards
• Identify and rate any production quality issues overall
• Provide a final summary report to leadership once IQR and department management discuss and assess final risk ratings
• Assist leadership with training programs targeted toward department needs or individual teammate issues
• Support post closing with additional resources
• Work with origination partners to improve processes utilizing data from Feedback loop

Qualifications

• Bachelor's degree or equivalent work experience and 2 years work experience in a back office operations area
• Strong understanding of mortgage documentation
• Ability to support multiple tasks, with varying levels of complexity, importance and involvement
• Excellent interpersonal, leadership, analytical and problem-solving skills
• Excellent verbal and written communication skills
• Detail-oriented, motivated and function well in a team environment
• Must exhibit a keen attention to detail and the ability to quickly comprehend information
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products

Preferred qualifications

• Previous closing/post-closing experience

Working conditions

• Sitting constantly (more than 50% of the time)
• Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone
• Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers
• Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need
• Travel minimal and up to 10%

Pay

$65,000 to $70,000 annual base salary

Benefits

• Medical, dental, vision, life insurance, disability, accidental death and dismemberment
• Tax-preferred savings accounts
• 401k plan
• No less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during first year of employment
• 10 sick days (prorated)
• Paid holidays
• May also be eligible for defined benefit pension plan, restricted stock units, and/or deferred compensation plan depending on position and division