Portfolio Services Manager II

About the role

This role operates in a fast‑paced evolving market. Clients are high‑profile market makers driving new finance industry structures and concepts with cutting‑edge lending and securitization strategies. These clients include some of the top asset management firms, investment bankers, hedge funds, REITs, and institutional issuers/borrowers and investors. The Portfolio Services Manager II works closely with these clients and adapts to changing priorities to ensure that all time‑sensitive funding, trading, payment and reporting activity is carried out in accordance with the client’s request and contractual requirements. The role holder also works closely with various internal business partners such as sales, business development, legal, relationship managers and middle/back‑office support teams to resolve issues and solve for our client’s business needs.

Responsibilities

The Portfolio Services Manager II is responsible for the overall management and administration of moderately complex deals/portfolios which could span multiple clients and products. Deal structures typically include esoteric concepts and active portfolio management. Establish relationships with the client(s) to understand business needs and serve as the primary point of contact to address and solution for any issues. The role holder will recommend process improvements and servicing enhancements to improve efficiency and exceed client expectations. The Portfolio Services Manager II ensures compliance with regulatory and risk management policies for all activities, critically for deal amendments and terminations.

• Administer and manage moderately complex deals, including actively managed portfolios with daily, time‑sensitive activity.
• Ensure portfolio and trade activity is processed accurately, timely and in accordance with client instructions and contractual agreements.
• Ensure cash and asset positions are updated daily within internal systems and tied out with clients.
• May review the work carried out by other team members and provide feedback.
• Act as primary point of contact for client communication and apply product knowledge and ability to interpret complex legal documents to independently investigate and respond to client inquiries and requests.
• Liaise with deal stakeholders and internal or external parties to promptly resolve all trade, funding, asset transaction or reporting issues.
• May also act as issue resolution escalation point for junior Portfolio Services Managers.
• Train less experienced Portfolio Services Managers on core systems and processes.
• Assist with contract review and negotiation focusing on operational requirements and participate in the closing and set‑up of new deals in accordance with governing documents and departmental procedures.
• Actively participate in client/deal and departmental projects, including assisting system application and end‑user computing tool developers with design, user acceptance testing, and implementation.
• Recognize a problem and determine when to escalate or handle independently.
• Monitor market changes and developments, translating into new value‑adding services and ensuring customer satisfaction in coordination with the team.
• Proactively support the management of risk, in line with the risk policy, framework and appetite.

Requirements

• 5+ years of experience in one or a combination of the following: Corporate Trust, Financial Services, Account Management, Structured Finance.
• A four‑year degree or military experience may offset one year of required experience.
• Preferred: Bachelor’s Degree.
• Corporate Trust Experience.
• Relationship/Account Management.

Skills

• Ability to work independently, make decisions, and instruct others.
• Excellent verbal, written and interpersonal communication skills.
• Proficiency in reading and interpreting complex legal documents.
• Strong math aptitude.
• Ability to navigate multiple computer systems and applications.
• Effective organizational, multi‑tasking and prioritizing skills.
• Solid PC skills including proficiency with MS Excel.
• Ability to work in high pressure and time‑sensitive environment.
• Customer service focus with experience actively listening, eliciting information, comprehending customer issues/needs and recommending solutions.
• Critical thinking and problem‑solving skills.
• Strong analytical skills with high attention to detail and accuracy.
• Experience completing tasks in a timely and efficient manner with excellent attention to detail.
• Ability to interact with all levels of an organization.