Portfolio Oversight Specialist I

This posting will be open until October 31, 2026. Applications received after this date may not be considered.

About the role

• Monitors daily service level performance across NPL, RPL, and Non-QM performing portfolios
• Understands servicing requirements for both default and performing loan populations, as outlined by applicable investor guidelines
• Identifies trends across portfolio types and works with business units to improve processes while communicating changes to senior management
• Resolves internal and external questions pertaining to service level objectives, regardless of portfolio type
• Coordinates regular meetings with departments to review performance results across NPL, RPL, and Non-QM portfolios
• Conducts root cause analysis on missed service levels or recurring exceptions
• Supports internal and external audits or investor reviews related to the NPL, RPL, and Non-QM portfolios
• Tracks corrective action plans to completion when performance issues are identified
• Establishes an effective professional rapport with all stakeholders and investors

Requirements

• Experience in mortgage servicing, with exposure to default servicing (NPL) and performing/re-performing loan servicing (RPL, Non-QM) preferred
• Proficiency in Excel (pivot tables, VLOOKUP/XLOOKUP) and reporting tools
• Strong analytical and problem-solving skills; comfort working with large datasets across multiple loan populations
• Excellent written and verbal communication skills

Benefits

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks.

Pay

The compensation for this position is $46,500.00‑$84,000.00. The position may also be eligible for an annual bonus, incentives, and other employment‑related benefits including, but not limited to, medical, dental, and vision benefits, 401K retirement plan, and paid‑time off.

About Us

Rocket Mortgage® was founded in 1985. Today, we’re a Detroit‑based, publicly traded company with a mission to Help Everyone Home. At Rocket Mortgage, we believe that home is more than the house you live in. Our wide variety of home loan options, tools and resources empower our clients to achieve their homeownership dreams. We’re known as experts in the mortgage industry, but we’re also innovators – we strive to create the best experiences for our clients from beginning to end. And we’re not your typical employer. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard.