Portfolio Leader (Manager/Director Levels)

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

About The Role

Salesforce is hiring a Portfolio Leader to directly manage and grow a team of technical AI specialists deploying Agentforce solutions inside complex customer environments. This is a hands-on leadership role for someone who can drive engineering excellence while operating at the executive level. This is not a traditional people manager, but a mission-critical multiplier on the agentic frontier.

You will lead a blended delivery team made up of two specialist functions: Forward Deployed Engineers (Technical Builders - who design, build, and deploy AI Agents directly in customer environments) and Deployment Strategists (Strategic Builders - customer-facing advisors who shape AI strategy, define use cases, and drive adoption). Together, these teams work alongside customers to co-build and deliver agentic AI solutions on a single large enterprise account or across multiple engagements simultaneously. You'll set the engineering standards, unblock complex customer deployments, and scale the talent that's shipping production AI today.

Responsibilities

• Delivery Team Coordination: Own the capacity planning, talent acquisition, and staffing that ensures your cross-functional squads have the horsepower to deploy Agentforce at enterprise scale.
• AI-Augmented Leadership: Foster an inclusive, high-energy, and psychologically safe engineering culture where builders iterate fast and continuously level up using a best-in-class suite of AI tools (Cursor, Claude, and Salesforce coding products like Vibes).
• Direct Product Influence: Partner directly with the Product and Engineering organizations on pilot programs and beta rollouts, turning raw field insights from high-stakes deployments into features on the Agentforce core roadmap.
• Scale Elite Talent: Recruit, mentor, and develop the next wave of Technical and Strategic Builders. Drive technical excellence, structure career growth, and foster an environment where shipping high-quality, production-ready systems is the norm.
• Maintain Operational Velocity: Monitor key delivery metrics, coach your teams on optimization, and run hard on complex customer escalations. Ensure your teams move from sketch to deployable in weeks, not months.
• Ultimate Technical Authority: Serve as the final technical escalation point for your portfolio. Maintain deep architectural judgment across the Salesforce platform, advanced LLM techniques, data pipelines, and agentic orchestration.
• Guide Enterprise Implementations: Unblock complex data readiness, tool integration, and multi-agent orchestration challenges. Step in directly to help your teams assess customer technical readiness, remove deployment barriers, and codify standardized, repeatable delivery methodologies.
• Drive Agentic Adoption: Build and anchor strong executive-level relationships within your customer portfolio, ensuring flawless Agentforce activation, rollout, and sustained production value.
• Accelerate Portfolio Performance: Operationally run your account portfolio with engineering rigor - monitoring health, delivery velocity, and core consumption metrics to accelerate progress toward customer business outcomes.
• Cross-Functional Alignment: Partner lock-step with Services, Account Success, and Product teams to help enterprises activate and consume Agentforce quickly, moving customers from pilot to production at hyper-speed.

Requirements

• Proven Leadership: 4+ years of direct people management or high-impact technical leadership steering cross-functional engineering or technical teams. A track record of hiring, mentoring, and scaling technical talent.
• Advanced Technical Depth: Deep architectural understanding of AI, LLMs, and the Salesforce ecosystem. Hands-on experience with enterprise software implementation, data modeling, API integration, and AI deployments.
• Agentforce & Data Cloud Blueprint: Direct, hands-on experience architecting or deploying Salesforce Data Cloud and the Agentforce platform. Ability to orchestrate the tech stack to unblock enterprise scale and drive immediate production value.
• Enterprise Customer Focus: Strong background navigating high-touch customer strategies at a Global level, paired with exceptional executive-level communication and influence skills. Ability to engage effectively with customer CTOs and enterprise architects.
• Ship-It Mindset: Exceptional problem-solving instincts, extreme resourcefulness, and a "get-things-done" demeanor. Thrive at the technical helm where code is being actively shipped.

Nice-to-Haves

• Hands-on experience building multi-agent systems, prompt engineering pipelines, or deterministic AI guardrails.
• Familiarity with cloud data platforms (Snowflake, Databricks, BigQuery) and enterprise data pipelines.
• Relevant Salesforce certifications (Advanced Admin, Service Cloud, Data Cloud, Sales Cloud, or Agentforce Specialist).

Benefits

Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

Pay

The typical base salary range for this position is $155,190 - $299,390 annually. There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $170,660 - $329,210 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.