Portfolio Leader- Environment
About the role
We’re seeking a Portfolio Relationship Manager to lead strategic growth and deepen GHD’s influence across a defined portfolio of priority clients. This role builds trusted, long-term partnerships by anticipating client needs and connecting them with GHD’s full breadth of technical and advisory capabilities.
Responsibilities
Lead strategic planning for a defined client portfolio, identifying growth opportunities and aligning them with GHD’s service offerings.
Translate client needs into actionable strategies by coordinating with technical teams, market leaders, and project managers.
Oversee the implementation and maintenance of the CRM system within the area of responsibility, identifying and communicating opportunities for system improvement.
Develop and implement a relationship management plan for strategic, complex potential accounts to build key relationships at local and national levels.
Consult with a range of customer representatives at different levels to identify the outcomes they require, introduce relevant internal specialists, and utilize their expertise to gather and analyze complex customer data.
Develop and implement relationship management plans for complex existing customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues.
Manage ongoing relationships with identified customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input.
Develop a personal network of senior managers within the business sector and represent the organization at business sector events.
Obtain market intelligence, promote the organization, and enhance its reputation.
Lead a cross-functional internal team (e.g., technical, commercial, and legal) to configure a complex tailored or bespoke product-and-services solution and associated contractual terms that meet the customer's mid- to long-term needs at a national/key operating-unit level.
Negotiate agreement with the customer and internally with commercial colleagues to ensure that customer requirements are met at an acceptable level of profitability and cash flow, or, alternately, review and authorize complex sales proposals from team members that deviate from standard terms, escalating issues to senior management where appropriate.
Qualifications
Bachelor’s and/or Master’s degree in Environmental Science, Environmental Engineering, or a related technical field.
10-20 years of relative project experience including the coordination and management of projects in the environmental market.
Progressive experience in client relationship development/management and business development with strong client relationships.
Strong written and verbal communication skills with demonstrated ability to conduct effective client presentations and written report preparation.
Ability to present technical information, both written and orally, in a concise and professional manner; must have strong technical writing skills.
Skills
Client relationship management.
Strategic planning and execution.
Project management.
Technical writing and presentation skills.
Market research and analysis.
Business development and negotiation.
Benefits
401K
Paid time off
Holiday Pay
Wellness Benefit
Pay
$150,000 - $247,000 based on experience and location.
Schedule
Hybrid Work Model: Be part of the dynamic culture! Our workplace thrives on a hybrid model, combining in-office collaboration and flexibility. Join us in the office three days a week to contribute, connect and excel in our vibrant environment.