Portfolio Analytics Manager
About the role
The Portfolio Analytics Manager or PMO Tools & Insights Lead is responsible for establishing and leading the technology, reporting, analytics, and data governance capabilities that support the Enterprise IT Project Management Office (PMO). This role serves as the primary owner of ServiceNow SPM, portfolio reporting, project data quality, executive dashboards, and analytics capabilities that enable informed decision-making across the IT portfolio. The position partners closely with PMO leadership, business stakeholders, finance, and delivery teams to ensure project, program, portfolio, financial, and strategic planning data is accurate, accessible, actionable, and aligned with organizational objectives. This role combines expertise in project portfolio management, business intelligence, analytics, process improvement, and technology administration to drive PMO maturity and operational excellence.
Responsibilities
- Administer the organization's Project Portfolio Management (PPM) platform, ServiceNow SPM and other project solutions
- Define and maintain PMO tool strategy, roadmap, governance, and standards
- Drive automation of project management and portfolio management processes
- Work with the PMO leaders to continuously improve PMO reporting, governance, and operational processes
- Implement best practices for portfolio reporting and analytics
- Establish reporting and data management standards across project delivery teams
- Work with other PMO leaders to establish and maintain portfolio data governance standards
- Ensure consistency of project, program, financial, and portfolio data across systems
- Develop data stewardship practices across PMO and delivery organizations
- Create master data standards and report taxonomies
- Develop and maintain portfolio reporting frameworks for executive leadership