Porter

Duties And Responsibilities

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment.
• Use equipment only as intended.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Provide room orientation upon guest arrival.
• Store guest baggage upon request and assist with the loading and unloading of baggage into and out of automobiles.
• Summon taxis upon request.
• Listen and respond to guest inquiries using a positive, clear speaking voice.
• Answer questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.
• Arrange transport for guest in house car.
• Provide assistance for all guests entering / departing hotel.
• Maintain cleanliness of the lobby for guests.
• Maintain cleanliness behind the bell stand, in the check-in/check-out area, and in the baggage room.
• Provide maintenance to bell carts.