Porter

About the role

Job summary: The Porter is responsible for the upkeep of the grounds, amenities, building exteriors and leasing office, parking lots, and other community buildings of multi-family residential apartments.

Values modeled: All employees are expected to find ways to bring our values to life every day by demonstrating leadership, commitment, and integrity.

Measures of success: Resident feedback on quality and timeliness of resident services provided; resident turnover.

Responsibilities

• Ensure meticulous upkeep of grounds, amenities, building exteriors and leasing office, parking lots, and other community buildings.
• Remove trash from office areas and apartment community perimeter on a daily basis.
• Assist in the preparation of make ready units, including trash removal from vacant apartments.
• Assist and perform assigned maintenance tasks in a timely manner.
• Assist in the cleaning of available units and models.
• Must be able to operate pressure washer and backpack blowers.
• Responsible for delivering resident notices.
• Report any maintenance concerns for repairs to the Service Manager.
• Perform tasks and operate machinery in a safe manner and in compliance with safety procedures.

Requirements

• Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.
• Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Education/Experience: Required: Strong communication and customer service skills. Ability to work weekends and after hours as necessary. Preferred: High school diploma or GED. Six months’ general groundskeeping experience.

Skills

• Productivity
• Dependability - Follows instructions; responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
• Integrity - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.
• Customer/Resident Focus - Customer Focus: Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Confidentiality - Maintains confidentiality of sensitive information.
• Decision Making Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions.
• Quantity - Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly.
• Job Skills Attendance/Punctuality