Population Management Coordinator

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title as heading. Must not include Job ID etc. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. Must preserve all substantive info. We need to parse the job posting. Let's extract sections: - Intro paragraph about Atrius Health: "Explore opportunities with Atrius Health, part of the Optum family of businesses..." This is about the organization. Could be "About the role"? Actually "About the role" is typical heading for description of role. The intro includes description of organization and role purpose. We'll put that under

About the role

with paragraphs. - Then "As a member of the clinical care team, is responsible for supporting efforts..." This is responsibilities. We'll put under

Responsibilities

with

• items. But we need to ensure we don't duplicate. Let's list responsibilities from the text: From "As a member of the clinical care team, is responsible for supporting efforts to meet Atrius quality goals by facilitating both routine preventative care and ongoing chronic disease management for primary care patients." Then bullet list: "Works in a matrix function with overall direction from clinical and administrative leadership at the IM Service Line and the Performance Excellence department, and daily supervision from clinical and administrative leadership at the IM practice site." "Identifies and articulates opportunities for work flow changes to improve quality of care related to the organizational strategic quality goals." "Understands complex characteristics of the quality metrics and translates the metrics into actionable workflows for the clinical practice." "Serves as the organizer and driver of population management outreach work at the site, and plays a key support role for onboarding patients to the practice." "Navigates data for large populations of patients to identify recommended clinical care opportunities and subsequently organizes and prioritizes action items, including allocating tasks to the appropriate member of the care team and ensuring efforts are coordinated and avoid duplication." "Manages a high volume of patient outreach for patient populations with chronic illnesses (e.g., diabetes, hypertension and cardiovascular disease) as well as for primary care patients needing preventative screening tests within the broader patient population." "Builds relationships with patient in order to assist the primary care team in developing an effective and accessible plan of care and ultimately tracks adherence to this plan of care." Then note: "Note: The role of Population Management Care Facilitator involves complex and detail-oriented responsibilities, the ability to understand and articulate clinical terms and processes and the ability to interact with patients and clinicians about preventative health and chronic disease management." Then location: "Primary Location: 36 Shops At Five Way, Plymouth, MA. Coverage also required at 2 Technology Park Dr, Bourne, MA Hours: Monday - Friday 8am - 5pm On-Site requirement: Tuesday & Wednesday This position follows an office-based schedule with two in-office days per week." Then "Primary Responsibilities" heading repeated with bullet list: "Coordination/Facilitation/Organization of outreach efforts" etc. We need to combine responsibilities without duplication. Let's extract the bullet list under "Primary Responsibilities": - Coordination/Facilitation/Organization of outreach efforts - Serves as a central organizing point within the site for population management activities. - Organizes which patients need calls and coordinates who the appropriate person to make the call would be (typically medical assistants or medical secretaries) in an effort to avoid multiple calls to the same patient - Collaborates with primary care case management, internal and external specialists, nutrition, social work and insurers as needed - Independently review charts, identify or verify care gaps, provide appropriate intervention (e.g. onboarding, outreach, communication to clinician, etc.) - Independently contacts patients, clinical and administrative staff and external organizations to gather and relay clinical and care plan information - Researches individual patient's clinical information and recommends clinical procedures and tests that are indicated based on standard clinical guidelines - Conducts examinations of the clinical record to determine if outreach for identified 'care gaps' is appropriate given patient's current medical status - As needed, places routine lab orders to assist in ongoing clinical management of patients with chronic diseases - Performs high volume of daily patient outreach calls, mailings and MyHealth messages in regards to lab tests, appointments and other chronic care recommendations made by the primary care team. - Documents details of outreach attempts into patients' electronic medical record to ensure coordination of care - Ensures that all necessary documentation of external medical care is documented into the patient's Atrius Health electronic medical record - Tracks patient adherence with scheduled appointments, labs, referrals and prescription compliance - Monitors patient adherence to treatment recommendations and works closely with Clinical Pharmacist and Physician to identify cost saving medications for optimal medication compliance to achieve treatment goals - Coordinates and leads monthly chronic disease management panel roster reviews for primary care physicians - Data Management - Manages information flow of Atrius Health Quality metrics between leadership, clinicians and staff at the site - Conducts regular basic data analyses relevant to site's specific goals and initiatives - Prepares Excel spreadsheets and PowerPoint slides relevant to site's performance on quality metrics - Actively involved in practice site's population health initiatives and projects - Interacts with appropriate internal and external parties to gain an understanding of factors that affect the quality performance data for their site - Serves as source of information and clarification for most questions related to quality metrics and provides guidance in understanding the data to members of the care team (physician, MA, leadership, etc.). Usually refers complex questions to site leadership or central quality department - Helps to ensure the integrity and accuracy of the data, notifies Quality Department or site leadership of any inconsistencies in the data so that the aforementioned person(s) can resolve the issue with the appropriate resource - Project Coordination - Independently evaluates metrics and potential courses of action and presents recommendation to site leadership. - Advocates to local management for development of initiatives to improve point of care processes related to population management/quality. - Trains new clinicians and staff on the specifics of the quality metrics and workflows directly related to improving care/metric performance - Other - Attends required monthly population management meeting to learn from other population management coordinators around the organization - Performs other duties as assigned Now Requirements: "Years of post-high school education can be substituted/is equivalent to years of experience Required Qualifications High School diploma or equivalency certificate (e.g. GED, HiSET, TASC Test) from an accredited institution or governmental unit Skills and experience typically acquired through 1+ years (one of which is calculated from degree) in a: clinical business support, or clinical research, or ambulatory care setting, or customer service business. Ability to work on Site at the required locations (South Easton, Taunton, Norfolk) at least twice per week Driver's License and access to a reliable transportation" We need to separate Requirements vs Qualifications vs Skills. The posting lumps them. We need to decide sections: Requirements, Qualifications, Skills. The instruction: use headings for those sections if there is real specific content. We have content for Requirements (education, experience), Qualifications (maybe preferred qualifications), Skills (Microsoft Office, medical terminology, etc). Let's extract. Required Qualifications: High School diploma or equivalency; 1+ years experience in clinical business support, clinical research, ambulatory care, or customer service business; Ability to work on site at required locations (South Easton, Taunton, Norfolk) at least twice per week; Driver's License and reliable transportation. Preferred Qualifications: Training or experience in population health management; Knowledge and understanding of medical terminology; Proficiency in Microsoft Office Suite. Skills: maybe also "Ability to work on Site..." but that's a requirement. Also "Skills and experience typically acquired through..." is more like experience. We'll create sections: - Requirements: list the required qualifications (education, experience, location, driver's license). - Qualifications: list preferred qualifications (population health management training/experience, medical terminology, Microsoft Office proficiency). - Skills: maybe we could include "Ability to understand and articulate clinical terms and processes" etc but that's more like responsibilities. Could also include "Ability to work in a busy medical/clinical office environment with frequent deadlines and interruptions" under Working Condition / Physical Demand but we may not create a separate section unless we have content. The instruction says prefer few substantive sections over many thin ones. We could incorporate working condition into Responsibilities or maybe a separate "Working Conditions" but not in list of allowed headings. Allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can put working condition under Skills? Or maybe under Responsibilities. We'll decide to put "Ability to work in a busy medical/clinical office environment with frequent deadlines and interruptions" under Skills as a skill. Now Benefits: The posting says: "In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives." We'll put that under Benefits. Pay: "The hourly pay for this role will range from $20 - $36 per hour based on full-time employment." Also "Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc." We'll include that. Schedule: "Hours: Monday - Friday 8am - 5pm On-Site requirement: Tuesday & Wednesday This position follows an office-based schedule with two in-office days per week." Also earlier: "Primary Location: 36 Shops At Five Way, Plymouth, MA. Coverage also required at 2 Technology Park Dr, Bourne, MA". That's location not schedule. We'll put schedule info under Schedule. Now About the role: We'll include the introductory paragraphs about Atrius Health and the role purpose. Let's craft HTML. We must not include any markdown fences. Just raw HTML. We'll produce:

  About the role

  Explore opportunities with Atrius Health, part of the Optum family of businesses. We're an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers (physicians, PA/NPs and ancillary clinicians) works collaboratively with a value-based philosophy within our group practice as well as with hospitals, rehab and nursing facilities. Be part of our vision to transform care and improve lives by building trust, understanding and shared decision-making with every patient. Join us and discover the meaning behind Caring. Connecting. Growing together. As a member of the clinical care team, is responsible for supporting efforts to meet Atrius quality goals by facilitating both routine preventative care and ongoing chronic disease management for primary care patients.

  But note the sentence "As a member of the clinical care team, is responsible..." missing subject; but we keep as is. Now Responsibilities: We'll combine the bullet points from earlier and the earlier responsibilities before "Primary Responsibilities". To avoid duplication, we can just use the detailed bullet list under Primary Responsibilities (which already includes many). We'll also include the earlier responsibilities like "Works in a matrix function..." etc. Those are covered in the bullet list? Not exactly. The bullet list includes coordination etc. The earlier responsibilities include matrix function, identifies workflow changes, translates metrics, organizes outreach, navigates data, manages outreach, builds relationships, tracks adherence. Those are somewhat covered but we can include them as separate bullet points under Responsibilities. Let's create a comprehensive list: - Works in a matrix function with overall direction from clinical and administrative leadership at the IM Service Line and the Performance Excellence department, and daily supervision from clinical and administrative leadership at the IM practice site. - Identifies and