Population Health Supervisor

About the role

The Population Health Supervisor at SNAHC leads care coordination operations, manages staff, and ensures compliance with regulatory requirements. Reporting to the Medical Clinic Manager, this role oversees care coordination, transitions of care, and patient outreach.

Responsibilities

• Lead daily care coordination operations
• Set priorities and deploy staff to meet panel and outreach goals
• Manage schedules, timekeeping, training, and performance feedback
• Run panel and registry reports in the EHR and population health tools
• Validate attribution and outreach lists
• Close care gaps using standing protocols
• Coordinate with providers and front desk staff to schedule needed services
• Manage transitions of care
• Complete post-discharge outreach within two business days
• Document and escalate issues as needed
• Maintain accurate documentation in the EHR, care management platforms, and plan portals
• Ensure compliance with HIPAA, 42 CFR Part 2, OSHA, AAAHC, and payer program requirements
• Support service recovery for escalated patient concerns related to access, referrals, authorizations, or navigation
• Collaborate with the Clinic Supervisor I to balance clinic flow, staffing, and outreach priorities
• Implement standard protocols to close gaps in preventive and chronic care
• Reconcile variances with providers and health plans
• Partner with QI to design and implement population health workflows, job aids, and audits
• Maintain accurate documentation in EHRs, registries, and plan portals

Requirements

Essential Functions include leading daily care coordination operations, managing staff, and ensuring compliance with regulatory requirements. This role requires strong leadership skills, attention to detail, and the ability to work collaboratively with various teams and stakeholders.

Qualifications

Qualifications for this position include a Bachelor’s degree in Healthcare Administration, Public Health, or a related field, and at least 5 years of experience in healthcare administration, population health management, or a similar field. Experience with electronic health records (EHR) and population health management tools is preferred.

Skills

Key skills for this role include excellent communication and interpersonal skills, strong analytical and problem-solving abilities, and the ability to manage multiple tasks and priorities effectively. Proficiency in Microsoft Office applications and familiarity with healthcare regulations and standards is also beneficial.

Benefits

SNAHC offers a comprehensive benefits package that includes health insurance, dental insurance, vision insurance, paid time off, and opportunities for professional development and advancement.

Pay

A reasonable estimate of the current range for the Population Health Supervisor position is $28.00/HR - $30.00/HR. Individual total compensation will be determined at the Company's sole discretion based on a variety of factors.

Schedule

The Population Health Supervisor works a standard full-time schedule, typically 40 hours per week, with occasional evening and weekend work as needed to support clinic operations.