Pool Service Technician II

Responsibilities

• Perform routine pool and spa maintenance including skimming, brushing, vacuuming, filter cleaning, and basket maintenance.
• Test, balance, and adjust pool water chemistry safely and accurately.
• Complete seasonal pool openings, closings, and post-renovation startups.
• Inspect and troubleshoot pumps, filters, heaters, automation systems, valves, and timers.
• Perform minor equipment repairs, including seals, O-rings, baskets, and valve adjustments.
• Identify equipment concerns and communicate larger repair needs to the Service Manager.
• Maintain accurate service reports, water chemistry readings, photographs, and customer notes in our CRM.
• Provide professional, courteous customer service while educating homeowners on their pool systems.
• Maintain a clean, organized service vehicle and follow all company safety and chemical handling procedures.

Requirements

• Minimum one year of pool service experience or equivalent knowledge and skills.
• Ability to independently manage a daily service route.
• Strong understanding of pool water chemistry and equipment.
• Mechanical aptitude with the ability to troubleshoot common pool equipment issues.
• Excellent communication and customer service skills.
• Strong attention to detail and accurate documentation.
• Dependable, self-motivated, and able to work independently.
• Valid Maryland driver's license.

Qualifications

• Preferred qualifications include Certified Pool & Spa Operator (CPO) certification or willingness to obtain within your first year.
• Pentair University training.
• OSHA 10 Certification.
• CPR & First Aid Certification.
• NPC Startup Certification.