Pool Server | ONC

About the role

To wait on tables promptly and courteously, and to serve the guest in any way possible at Omni Las Colinas Hotel, a AAA Four Diamond property in Irving, Texas. Our hotel recently completed a $13-million renovation, offering 401 luxury guest rooms, 96 suites, over 50,000 square feet of event space, and the iconic LRH Restaurant & Bar.

Responsibilities

• Knowledge of dining room and high-volume sports/live entertainment bar service.
• Familiarity with menus and beverage offerings.
• Greet guests with a smile and superior customer service.
• Take orders and answer questions about food, beverage, and daily specials.
• Communicate meal requirements, allergies, dietary needs, and special requests to the culinary team.
• Record transactions in the MICROS system and adhere to cash handling standards.
• Check in with guests to ensure satisfaction with each course or beverage.
• Present accurate checks and process payments.
• Maintain cleanliness of work areas, including polishing and cleaning glasses.
• Set up and break down service stations, completing side work as assigned.
• Ensure tables are properly set up according to Omni Moments of Service Standards.
• Be pleasant, smile, and greet all guests, using surnames when possible.
• Clean, clear, and reset service areas.
• Protect the hotel from liability by monitoring guest alcohol consumption.
• Perform any other duties as assigned by the restaurant manager.

Requirements

• Minimum 1-year serving experience; high-volume sports/live entertainment bar experience preferred.
• Must be TABC certified or able to obtain a valid TABC permit and Food Handler’s permit.
• Developed knowledge of wine, spirits, and beer, with experience selling and presenting specialty cocktails.
• Previous cash handling experience required.
• Ability to communicate clearly and pleasantly in English, both verbally and in writing.
• Proficiency in accurately inputting information into MICROS.
• Ability to handle stressful situations while maintaining a calm and welcoming demeanor.
• Ability to work cohesively with co-workers across departments.
• Strong prioritization, organization, and follow-up skills in a fast-paced environment.
• Excellent customer service, service recovery, and problem-solving skills.
• Must be able to work a variety of shifts, including weekends and holidays.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• Frequent bending, reaching overhead, twisting, and consistent use of hands and arms.
• Ability to stand and walk for an extended period or an entire work shift in indoor/outdoor environments.