Pool Server

Responsibilities

• Welcome & acknowledge all guests outlined by Pier Sixty-Six- and five-star standards.
• To understand and respond to all guest needs and requests in a timely and professional manner to ensure customer satisfaction.
• To make the Manager aware of guest feedback.
• To follow specified procedures to properly set-up pool stations and perform side work daily.
• To ensure the cleanliness and condition of all glasses, dishes, utensils used in poolside service.
• To keep the pool area clear of used dishes, glassware, utensils, and unused towels at all times.
• To maintain cleanliness of the pool deck.
• To follow all Terranea cash handling and credit card policies as they relate to InfoGenesis.
• To practice safe work habits to avoid injury to self and others.
• To answer questions and help guide guests through the menu.
• To serve food courses and alcoholic beverages to guests promptly.
• To record transaction in InfoGenesis system at time of order.
• To communicate with the kitchen regarding menu questions, the length of wait, recooking orders, and product availability along with meal requirements, allergies, dietary needs, and special requests to the kitchen.
• To check in with guests to ensure satisfaction with each food course and/or beverages.
• To complete closing duties, including restocking items, turning in a requisition.
• To present physical and accurate check to guests and process payments.
• To ensure uniform and personal appearance are clean and professional.
• To run food and bus tables when you find extra time.
• To anticipate and address guests' service needs.
• To speak with team members and guests using clear and professional language.
• To develop and maintain positive working relationships with others and support your team to reach common goals.
• To ensure adherence to quality expectations and standards.
• To move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• To thank guests with genuine appreciation.
• To perform other reasonable job duties as requested by Supervisors.
• To extend courteous salutations when guests leave the outlet and invite them to return.

Qualifications

• Must meet the legal age requirement to serve alcohol.
• Previous experience passionately providing food and beverage service to others preferred.
• TIPS and Food Handler certifications are required.
• Familiarity of restaurant terminology and food service techniques preferred.
• People Person.
• The best part of serving others is creating experiences for them that go beyond the expected.
• Great communicator. Providing amazing experiences requires the ability to communicate fluently in English both verbally and through legible writing.
• Must be able to work outdoors for an extended period.
• Must work and assist other departments in case of inclement weather.