Pool Server

About the role

Provide memorable guest experience to club members and hotel guests providing exceptional pool side service. Assist with organization and execution of all pool set-up, upkeep, tear-down, assisting with members, cleanliness of the pool, pool deck, locker rooms, and Teen Room [Recreation Center], ensuring our pool patron's safety and wellbeing at all times, and assistance of pool events.

Responsibilities

• Able to ensure the safety of all pool patrons, whether in or out of the pool, of all ages.
• Available to work various hours and shifts as dictated by the needs of the operation.
• Maintains work schedule as assigned and communicates any necessary scheduling requirements to management in advance of schedule release.
• Arrive to work in clean, wrinkle free uniform, well groomed and prepared for shift maintaining a professional appearance.
• Greet guest in warm and friendly manner as soon as they enter, offer assistance with menus.
• Assists with maintaining the Recreation Center, Three Graces Pools and Infinity Pool, locker rooms, and Teen Room [Recreation Center] in a clean, neat, and orderly fashion, including opening/closing, answering the phone, and checking members/guests both in and out, according to established procedures.
• Keeps both Recreation Center and Three Graces Pools and storage areas neat and in safe working order.
• Setting up pools with pool chair covers and rolled towels. Replacing pool chair covers and towels once each member and guest officially leaves.
• Escorting members and guests to available seating.
• Ability to move umbrellas, chairs, and tables for member and guest convenience.
• To ensure neat and safe working areas the Recreation Center, Three Graces, and Infinity Pool must be cleaned daily, duties include but are not limited to vacuuming the pool, sweeping the pool deck, throwing away trash.
• Assists in promoting and selling merchandise available at the pools check-in counter and upsell premium offerings and add-ons to enhance guest experience.
• Provide detailed and thorough knowledge of culinary and beverage items, providing thoughtful and complete product suggestions.
• Consistently embodies a "play well with others" demeanor; always maintains a positive "can-do" attitude and constantly demonstrates a pro-active, team-centered approach.
• Affirms the "Standard of Excellence" for the Resort and Club's Recreation Center and Three Graces Pools and Teen Room programs/facilities.
• Complete required and suggested training to achieve maximum knowledge.
• Ensures that all orders are recorded and entered in point-of-sale system accurately and in a timely manner.
• Secures and processes payment quickly and accurately capturing all guests and member signatures on checks.
• Ensures that all food and beverage orders are delivered correctly and promptly.
• Provides all needed condiments, dining utensils, garnishes and any other requests from member or guest.
• Follows all safety and sanitation policies when handling food and beverages.
• Prepares all alcoholic and non-alcoholic beverages following preparation methods and recipe cards to ensure consistency and quality.
• Clears tables during service using proper sanitation methods. Keeps work area clean and organized throughout shift.
• Completes cleaning and stocking duties thoroughly and as assigned.
• Be prepared to speak to the offerings of the entire Resort and Spa including services offered and hours of operation.
• Delivers "I Am Proud" service standards and department-specific signature touch points.
• Establishes and maintains cross-departmental channels of communication among teammates that are consistent and complete.
• Welcome all guests to facility with your hand over heart and check all guests in.
• Helps with events held at the pools.
• Completes additional training as needed.
• Performs deep cleaning and organizing as assigned.
• Assists with the functions of other positions within the Recreational Center Snack Bar and across the resort as needed.
• Maintains proper functioning and cleaning of equipment used in kitchen and Snack Bar.
• Alerts management of needed product. Rotates dated product as needed. Removes expired product when needed.
• Preps all condiments, salad dressings, portioned proteins, and snack packs. Labels all items correctly with proper date.
• Have full knowledge of any drink or food specials or any current promotions.
• Washes all dirty trays, baskets or used kitchen utensils.
• Keep the Pool Supervisor informed about any serious issues.
• Create and maintain cash reports at the end of each day.
• Understands functions of departments across resort property.
• Articulates location of departments and services when required.
• Ability to work flexible schedule including required shifts on weekends, holidays, and as business requires.
• Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction.
• Provide extraordinary service that is "Enriching by Nature."
• Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments.
• Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values.
• Be empowered to make things go right if they go wrong.
• Give the guest/member a fond farewell.
• Address feedback by utilizing the LEARN Model.
• Demonstrate a professional appearance and be attentive to what matters most.
• Comply with company policies and procedures.
• Observe and adhere to safety guidelines.

Requirements

• Possess basic math skills.
• Basic knowledge of food presentation, preparation, and handling.
• Customer Service skills.
• Requires ability to communicate and record information in writing.
• Requires basic computer skills.
• Minimum Education and Job-Related Experience:
• High School diploma or GED equivalent.
• Food and beverage experience.
• Must be 18 years old or older.
• Licenses, Registrations, and/or Certifications Required:
• Valid Driver's License.
• CPR Certification.
• Food Protection Manager Certification.
• Food Handler Certification.
• Alcohol Server/Seller Certification.