POOL II Intake Specialist - Oconomowoc - Weekends and PMs - New Grads Encouraged to Apply!

Job Duties, Skills, And Responsibilities

• Welcome patients and their caregivers to the facility.
• Meet with admitting patients to educate them regarding the admissions process and ensure a seamless transition to the appropriate program.
• Function in the Receptionist role to fill in as needed.
• Gather, confirm and input medical, insurance and demographic information, with accuracy.
• Knowledge of all Rogers programs and services and the ability to explain to patients/families/referents.
• Understanding of admissions paperwork and the ability to explain all forms to patients/guardians.
• Obtain all signatures needed for admissions including, but not limited to: Patient’s Rights, Consent for Treatment, Consent for the Release of Information, All other admissions forms.
• Register patients in the Cerner system.
• Distribute/Scan all documents required for admissions; ensuring proper labels and make sure they are accurate and saved in Cerner.
• Responsible for initial safety check (wanding, banding) and secure patient belongings, and may include either supporting as a witness or performing belongings searches at times.
• Has the ability to manage patients in crisis; de-escalation, maintaining positive and welcoming patient experience intake environment.
• For unscheduled admissions, greet the individual; may offer a phone screening with Patient Access or may conduct the remaining steps in the admissions process (screening, review and scheduling) in collaboration with Patient Access.
• General knowledge of HIPAA and Emergency Medical Treatment and Active Labor Act (EMTALA) and how it relates to admissions.
• Demonstrate clear, accurate and timely use of clinical encounter documentation.
• Comply with needed metric collection to facilitate continuous improvement.
• Explain insurance coverage to patients during the admission process and answer related questions.
• Involvement in cases that require special attention due to the complex nature of the case.
• Ability to communicate and coordinate transfer to and from Rogers.
• Communicate with members of the multi-disciplinary team, as needed, regarding documentation and clinical criteria to assist with reimbursement and third-party reviews and treatment issues.
• Holiday and weekend rotations required.
• Provide clear case summary to on-call provider to provide recommendation for level of care, as needed.
• Provide accurate and complete clinical documentation on screening to support decisions for appropriate level of care for each patient.
• Reach out and collaborate with Patient Access to schedule bed assignment.
• Apply good practice principles to job duties.
• Use good communication skills and tact to deal effectively with third-party carrier representatives, professional staff members, Hospital management, and employees.
• Use common sense in situations and respond appropriately in all communication modes (body language, verbal) to each patient, regardless of his/her behavior.
• Maintain a calm attitude and create a conducive atmosphere in difficult situations.
• Work cooperatively and supportively with Hospital staff.
• Remain courteous and respectful to others during work interactions and be willing to work out problems on a one-on-one basis.
• Complete assignments and documentation on time.
• Take responsibility for and manage day-to-day problems, including implementation of treatment plans and completion of all documents.
• Complete other duties as assigned by the Intake Supervisor.
• Promote department goals and the Mission of Rogers Behavioral Health.
• Communicate goals to fellow staff members.
• Demonstrate measurable goal achievement.
• Maintain department policies and procedures.
• Include requirements and guidelines from external agencies (State of Wisconsin, Joint Commission).
• Education/Training Requirements
• A high school diploma or equivalent required.
• A bachelor’s degree preferred.
• American Heart Association CPR certification within thirty (30) days of hire. Bi-annual re-certification is required.
• Training in Nonviolent Crisis Intervention (NCI) within sixty (60) days of hire/transfer. Annual re-certification is required.
• Mental Health experience preferred.
• Computer skills required, including word processing.
• Previous experience in insurance, billing preferred.
• Oconomowoc Only: Valid driver’s license preferred and must be granted insurable status by the Rogers insurance policy.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree preferred.
• American Heart Association CPR certification within thirty (30) days of hire. Bi-annual re-certification is required.
• Training in Nonviolent Crisis Intervention (NCI) within sixty (60) days of hire/transfer. Annual re-certification is required.
• Mental Health experience preferred.
• Computer skills required, including word processing.
• Previous experience in insurance, billing preferred.
• Oconomowoc Only: Valid driver’s license preferred and must be granted insurable status by the Rogers insurance policy.

Skills

• Excellent communication skills.
• Ability to manage patients in crisis.
• Knowledge of admissions paperwork and the ability to explain all forms to patients/guardians.
• Ability to manage multiple tasks simultaneously.
• Ability to work independently and as part of a team.
• Ability to handle sensitive and confidential information.
• Ability to work flexible hours, including weekends and evenings.

Benefits

• Health, dental, and vision insurance coverage for you and your family.
• 401(k) retirement plan.
• Employee share program.
• Life/disability insurance.
• Flex spending accounts.
• Tuition reimbursement.
• Health and wellness program.
• Employee Assistance Program (EAP).